Customer Service Representative for International Airline
2 weeks ago
RMV Solutions Pty Ltd seeks a highly skilled and multilingual Customer Service Representative to join our team in South Africa.
About the RoleWe are looking for a talented individual with native-level fluency in German, strong computer literacy, and excellent customer service skills to assist passengers with pre- and post-flight travel inquiries.
The ideal candidate will have a clean criminal record, be flexible to work in shifts, and possess previous customer service experience.
Key Responsibilities- Assist passengers with travel inquiries via phone, email, or chat in German and English.
- Provide comprehensive support on airline products and systems through training and knowledge sharing.
- Maintain high client service standards and achieve specific key performance indicators.
- Native-level fluency in German (both verbal and written skills required).
- Only permanent residents or South African ID holders eligible.
- Strong computer literacy and technical skills.
- Clean criminal record.
- Flexible to work in shifts.
- Previous customer service experience is advantageous.
We offer an attractive remuneration package including:
- Annual Compensation: R200,000 CTC (R16,600 per month)
- Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day
- Operational Hours: 24/7, 365 days a year
- Rotating shifts including weekends and public holidays as needed
- Training: 4 weeks (Fully Paid)
- Probation Period: 4 months
- Health Insurance Coverage provided by the Company
- Fully remote work from home
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