Customer Service Specialist
2 weeks ago
We're seeking a detail-oriented GL Expert to support our drivers with account inquiries, resolve issues, and ensure a seamless experience.
Key Responsibilities:
- Manage and oversee driver accounts for accuracy and timely updates.
- Assist drivers with account setup, updates, and troubleshooting.
- Investigate and resolve operational issues related to driver profiles.
- Provide guidance on policies and procedural changes.
- Collaborate with internal teams to streamline processes and enhance the driver experience.
- Ensure driver-related activities comply with company standards.
Qualifications and Experience:
- A Matric (Grade 12) is required.
- Customer care experience is essential, preferably in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Strong digital literacy and proficiency with software platforms.
- Ability to manage multiple tasks efficiently and meet deadlines.
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