Customer Service Specialist
4 weeks ago
As a key member of our regional team, you will be responsible for the installation, commissioning, routine maintenance, repair, verification, and calibration of Malvern Panalytical's product lines in the African region. You will provide pre- and post-sales support for the South African managed territory.
Reporting Line:You will report directly to the Customer Services Manager - South Africa.
Responsibilities:- Work independently and as part of the team to accurately diagnose and solve customer instrument problems.
- Provide operational training to customers, typically at point of installation, to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Meet customer expectations for Malvern Panalytical Instruments' service.
- Ensure timely and accurate documentation, including expense, installation, and maintenance reports.
- Collaborate with sales to promote Malvern Panalytical products and services.
- Complete training and maintain knowledge and documentation relating to product portfolio.
- Adhere to and promote Malvern Panalytical's/Customers' laboratory and safety practices.
- Manage company assets, including spare parts stock/kits, company car, telephone, tools, literature, software, and computers.
- Provide telephone support to customers.
- Travel extensively to achieve the above objectives.
- Contribute to growing customer satisfaction using standard KPIs.
- Experience working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering, or equivalent.
- Strong team player with good communication and organizational skills, able to work independently at customer sites.
- Passion and drive to provide the highest level of customer satisfaction.
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will be favorably considered.
- Current, full RSA driving license.
- Frequent liaison with manager and customer support colleagues, regular interface with sales team, and other parts of the business to maintain customer satisfaction.
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team.
- Varied and interesting work, career development, and growth, collaborative working.
- A vibrant and multicultural team of smart people.
- Career development and growth.
-
Customer Service Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa beBee Professionals Full timeJob Title: Customer Service SpecialistJob Summary: BeBee Professionals is seeking a Customer Service Specialist to provide exceptional customer service and technical support to our customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide technical support and solutions to customer...
-
Customer Service Specialist
5 days ago
Johannesburg, Gauteng, South Africa PANalytical (Proprietary) Limited Full timeJob TitleCustomer Service SpecialistAbout the RoleWe are seeking an experienced Customer Service Specialist to join our team in South Africa. This is a unique opportunity to work with complex analytical software systems and provide exceptional customer service.ResponsibilitiesProvide on-site installations, commissioning, routine maintenance, repair,...
-
Johannesburg, Gauteng, South Africa MPRTC Full timeJob Title: Senior Sales and Customer Service SpecialistWe are seeking a highly experienced and skilled Senior Sales and Customer Service Specialist to join our team at MPRTC.
-
Customer Service Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa emerson Full timeJob Summary:We are seeking a skilled Customer Service Specialist to ensure seamless customer interactions and prompt order fulfillment from booking to invoicing. This role requires effective communication, problem-solving, and adaptability to meet customer needs.Key Responsibilities:Provide timely and accurate order management, ensuring customer satisfaction...
-
Customer Service Liaison Specialist
1 day ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeAbout the RoleWe are seeking a highly skilled Customer Service Liaison Specialist to join our client on a contractual basis.Job DescriptionThe ideal candidate will have previous experience in customer service or call centre environments, with excellent communication skills and the ability to work effectively in a fast-paced setting.Previous experience in...
-
Customer Service Operations Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Community Active Protection Full timeJob SummaryCommunity Active Protection is seeking a skilled Customer Service Operations Specialist to join our team. As a key member of our support services department, you will play a crucial role in ensuring exceptional customer experiences. Key responsibilities include:Assigning incoming queries and complaints on Salesforce to relevant departments in a...
-
Afrikaans Customer Service Specialist
1 day ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob DescriptionWe are seeking a highly skilled and motivated Afrikaans speaking customer service specialist to join our team. In this role, you will be responsible for providing exceptional customer service to our clients.As a key member of our team, you will be expected to possess excellent communication skills, both written and verbal. You will be required...
-
Customer Service Support Specialist
3 days ago
Johannesburg, Gauteng, South Africa Moladira Skills Full timeCompany OverviewMoladira Skills, a leader in the telecommunications sector, is seeking Customer Service Support Specialists to join their dynamic team.Salary and BenefitsThe successful candidate will receive a competitive basic salary of R6,000 - R6,400 per month.Job DescriptionThis role involves providing technical support and customer service to clients...
-
Customer Service Liaison Specialist
6 days ago
Johannesburg, Gauteng, South Africa Media24 Full timeAbout the Role:We are seeking a skilled Customer Service Liaison Specialist to join our team at Jonathan Ball Publishers in Denver, Johannesburg.Key Responsibilities:Handle all incoming calls and respond to customer inquiries in a timely and professional mannerProcess customer orders, including domestic and international shipmentsLiaise with internal teams...
-
Customer Service Liaison
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeWe are seeking a skilled Customer Service Consultant to join our client on a contractual basis.The ideal candidate will possess previous experience in customer service or call centre environments and be proficient in computer software.Key requirements include:Proven track record of delivering exceptional customer service.Ability to work on an ad-hoc basis,...
-
Customer Service Representative
1 day ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Isilumko Staffing. This role is focused on delivering exceptional customer experiences while handling incoming calls related to financial products and services.Key Responsibilities:Handle inbound calls from clients regarding financial products, policies, claims,...
-
Truck Parts Procurement Specialist
1 day ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeWe are seeking a highly skilled Truck Parts Procurement Specialist to join our dynamic team at Service Solutions in the Gauteng Province. Our company provides reliable truck rental services at economical prices, and we are committed to delivering exceptional customer experiences.Key Responsibilities:Purchasing experience for truck and bakkie parts is...
-
Customer Service Representative
2 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeWe are seeking a skilled Customer Service Representative to join our team at Recruitment Dynamix. As a Customer Service Representative - Call Centre Specialist, you will be responsible for:Key Responsibilities:Monitors calls for accuracy and data capture.Updates CRM and maintains accurate customer records.Handles customer calls, responding to queries and...
-
Parts Procurement Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeService Solutions is seeking a skilled Parts Procurement Specialist to join their team in Linbro Park. The ideal candidate will have experience in purchasing truck and bakkie parts, with a strong ability to negotiate prices and work well under pressure.Key Responsibilities:Purchasing truck and bakkie parts from suppliersNegotiating prices and terms with...
-
Diesel Mechanic Specialist
1 day ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeAbout the JobWe are seeking a skilled Diesel Mechanic Specialist to join our team at Service Solutions in Gauteng Province.The ideal candidate will have experience and qualifications as a diesel mechanic, with a strong ability to work well under pressure. They will be willing to work overtime and perform breakdowns when needed.
-
Technical Specialist: Metallurgy
4 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timepbJob Title:/b Technical Specialist: Metallurgy/ppbAbout the Role:/b/ppWe are seeking a highly skilled Technical Specialist: Metallurgy to join our team at Service Solutions. The successful candidate will be responsible for managing coal purchase and supply contracts, developing Comprehensive Quality Management Plans, and conducting quality audits and site...
-
Customer Service Representative
4 weeks ago
Johannesburg, Gauteng, South Africa Browns The Diamond Store Full timeUnlock the Spark of ExcellenceBecome the epitome of customer service at Browns The Diamond Store, where luxury meets exceptional experiences. As our Customer Service Specialist, you'll be the heartbeat of our brand, building lasting relationships and delivering unparalleled service at every touchpoint.Your RoleBe the Spark that Connects: Provide seamless and...
-
Customer Service Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa PANalytical (Proprietary) Limited Full timeAre you looking for a challenge in a fast-paced environment?As a Customer Service Engineer at PANalytical (Proprietary) Limited, you will be part of a regional team responsible for the installation, commissioning, routine maintenance, repair, verification, and calibration of Malvern Panalytical products in the African region.Key responsibilities include:Main...
-
Customer Service Ambassador
4 weeks ago
Johannesburg, Gauteng, South Africa Browns The Diamond Store Full timeUnlock the Art of Exceptional ServiceBecome the epitome of customer excellence at Browns The Diamond Store, where every interaction is a masterpiece of luxury and care. As our Customer Service Specialist, you'll be the linchpin of our brand's reputation, crafting unforgettable experiences that leave a lasting impression.Your RoleAs the face of our customer...
-
Customer Service Representative
4 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Inbound Call Centre AgentWe are seeking a highly skilled and customer-focused Inbound Call Centre Agent to join our team at Isilumko Staffing. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through inbound calls, ensuring their queries are resolved efficiently and...