Customer Service Representative

1 week ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time
Customer Service Representative

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Isilumko Staffing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling incoming calls, and resolving queries related to our financial products and services.

Your primary focus will be on delivering a high-quality customer experience while handling complex queries and providing accurate information to clients. You will work closely with our team to ensure that all client interactions are handled efficiently and effectively.

Key Responsibilities:

  • Handle inbound calls from clients regarding financial products, policies, claims, and services.
  • Provide accurate information and solutions to client queries in a friendly and professional manner.
  • Assist clients with policy updates, claim submissions, and product information.
  • Escalate complex queries to the relevant departments or specialists.
  • Log client interactions and outcomes in the customer management system.
  • Uphold Liberty's standards of customer service and ensure each interaction is handled with care and efficiency.

Requirements:

  • Matric/Grade 12 certificate.
  • Previous experience in a Call Centre environment, preferably within financial services or insurance.
  • Strong verbal and written communication skills in English.
  • Excellent listening and problem-solving abilities.
  • Ability to handle high call volumes while maintaining professionalism and patience.
  • Computer literacy with knowledge of CRM systems and Microsoft Office.
  • Knowledge of financial services is advantageous.
  • Ability to work in a fast-paced environment with attention to detail.

Working Hours:

  • Full-time position with shift work.
  • Availability to work weekends and public holidays as needed.


  • Johannesburg, Gauteng, South Africa Advanced Call Center Technologies Full time

    Customer Service RepresentativeAt Advanced Call Center Technologies, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the voice of our company, providing exceptional service to our customers through positive interactions.Key Responsibilities:Respond to customer...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Customer Service Representative Job OpportunityWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at CallForce in Cape Town, South Africa. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving any issues that may arise, and ensuring...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Customer Service Representative **Key Responsibilities:** * Confirm product details with customers * Resolve customer problems and escalate queries to Team Leader * Arrange delivery of products through courier * Ensure customer satisfaction **Requirements:** * Handle high call volumes with patience, professionalism, and understanding * Work weekends on a...


  • Johannesburg, Gauteng, South Africa Maneshez solutions services Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Maneshez Solutions Services. As a Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders, and escalating issues across various communication channels.Key...


  • Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...


  • Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...


  • Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...


  • Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...


  • Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer orders...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service Call Centre RepresentativeWe're seeking a dedicated individual to join our dynamic team as a Customer Service Call Centre Representative in an ad hoc capacity. As a key member of our customer support team, you will provide exceptional service to our valued customers, handling inquiries, resolving issues, and assisting with queries primarily...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service Call Centre RepresentativeWe're seeking a dedicated individual to join our dynamic team as a Customer Service Call Centre Representative in an ad hoc capacity. As a key member of our customer support team, you will provide exceptional service to our valued customers, handling inquiries, resolving issues, and assisting with queries primarily...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service Call Centre RepresentativeWe're seeking a dedicated individual to join our dynamic team as a Customer Service Call Centre Representative in an ad hoc capacity. As a key member of our customer support team, you will provide exceptional service to our valued customers, handling inquiries, resolving issues, and assisting with queries primarily...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our client on an ad-hoc basis.RequirementsMust have a matric certificate.Must have at least 4 years of experience working in a call centre or customer service environment.Must be able to upsell and provide excellent customer...


  • Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at FirstRand Life Assurance Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key...


  • Johannesburg, Gauteng, South Africa Objective Personnel Full time

    Job Summary:We are seeking a highly skilled and experienced individual to join our team as a Customer Service Representative at Objective Personnel. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Qualifications:Education: Matric...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Summary:Isilumko Staffing is seeking a skilled Customer Service Representative to join our dynamic team in an ad hoc capacity. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers.Key Responsibilities:Handle incoming customer inquiries and provide prompt and courteous...


  • Johannesburg, Gauteng, South Africa Merchants Full time

    Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Merchants. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution.Key Responsibilities:Provide timely...


  • Johannesburg, Gauteng, South Africa IGrow Wealth Investments Full time

    Customer Care RepresentativeIGrow Wealth Investments, a leading property investment company in South Africa, is seeking a skilled Customer Care Representative to join their team in Johannesburg and Pretoria.Key Responsibilities:Manage incoming calls and emails from clients, providing exceptional customer service and support.Work closely with the rental team...


  • Johannesburg, Gauteng, South Africa Advanced Call Center Technologies Full time

    Customer Service RepresentativeAdvanced Call Center Technologies is seeking a skilled Customer Service Representative to join our team. As a customer-focused organization, we prioritize building strong relationships with our clients and delivering exceptional service.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at CallForce. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our airline clients.ResponsibilitiesRespond to customer inquiries and resolve...