Customer Service Representative
1 week ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Isilumko Staffing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling incoming calls, and resolving queries related to our financial products and services.
Your primary focus will be on delivering a high-quality customer experience while handling complex queries and providing accurate information to clients. You will work closely with our team to ensure that all client interactions are handled efficiently and effectively.
Key Responsibilities:
- Handle inbound calls from clients regarding financial products, policies, claims, and services.
- Provide accurate information and solutions to client queries in a friendly and professional manner.
- Assist clients with policy updates, claim submissions, and product information.
- Escalate complex queries to the relevant departments or specialists.
- Log client interactions and outcomes in the customer management system.
- Uphold Liberty's standards of customer service and ensure each interaction is handled with care and efficiency.
Requirements:
- Matric/Grade 12 certificate.
- Previous experience in a Call Centre environment, preferably within financial services or insurance.
- Strong verbal and written communication skills in English.
- Excellent listening and problem-solving abilities.
- Ability to handle high call volumes while maintaining professionalism and patience.
- Computer literacy with knowledge of CRM systems and Microsoft Office.
- Knowledge of financial services is advantageous.
- Ability to work in a fast-paced environment with attention to detail.
Working Hours:
- Full-time position with shift work.
- Availability to work weekends and public holidays as needed.
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