Customer Support Specialist
4 weeks ago
Customer Support Specialist
Join a dynamic team at Advanced Call Center Technologies, where we are dedicated to delivering exceptional customer service. As a Customer Support Specialist, you will play a crucial role in representing our company and ensuring positive interactions with our clients.
What We Offer:
- Opportunities for career advancement
- Flexible work schedules
- Attractive bonus potential
- Supportive supervisors and a positive workplace culture
- Employee ownership opportunities upon meeting qualifications
- Comprehensive benefits for you and your family after a brief waiting period
- Paid time off and holidays after a specified period
At Advanced Call Center Technologies, we value each interaction as a chance to enhance customer loyalty. You will be part of a winning team and can participate in our Employee Stock Ownership Plan (ESOP), which provides long-term savings benefits fully funded by the company. Our employee-owned structure ensures that when the company thrives, so do our employees.
Position Overview:
As a Customer Support Specialist, you will utilize your excellent communication and interpersonal skills to assist customers with various inquiries, including billing questions, payments, fraud alerts, and service issues. You will be a problem solver, motivated to meet service and sales goals while delivering outstanding service.
Key Responsibilities:
- Respond promptly to customer inquiries and solicit feedback to enhance service quality.
- Maintain confidentiality and listen actively to customers.
- Communicate clearly and effectively, addressing customer questions with confidence.
- Document interactions while managing multiple tasks.
- Demonstrate attention to detail and seek ways to improve service quality.
- Meet productivity standards and complete tasks efficiently.
- Consistently maintain punctuality and attendance.
- Follow management instructions and take responsibility for actions.
- Perform additional duties as assigned by management.
Minimum Qualifications:
- Ability to pass a criminal background check.
- Basic computer skills and data entry experience.
- Previous experience in a call center or customer service role is preferred.
- High School diploma or GED required.
Join us in making a difference in the lives of our customers while advancing your career in a supportive and rewarding environment.
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