Customer Support Specialist

4 weeks ago


Johannesburg, Gauteng, South Africa Advanced Call Center Technologies Full time

Customer Support Specialist

Join a dynamic team at Advanced Call Center Technologies, where we are dedicated to delivering exceptional customer service. As a Customer Support Specialist, you will play a crucial role in representing our company and ensuring positive interactions with our clients.

What We Offer:

  • Opportunities for career advancement
  • Flexible work schedules
  • Attractive bonus potential
  • Supportive supervisors and a positive workplace culture
  • Employee ownership opportunities upon meeting qualifications
  • Comprehensive benefits for you and your family after a brief waiting period
  • Paid time off and holidays after a specified period

At Advanced Call Center Technologies, we value each interaction as a chance to enhance customer loyalty. You will be part of a winning team and can participate in our Employee Stock Ownership Plan (ESOP), which provides long-term savings benefits fully funded by the company. Our employee-owned structure ensures that when the company thrives, so do our employees.

Position Overview:

As a Customer Support Specialist, you will utilize your excellent communication and interpersonal skills to assist customers with various inquiries, including billing questions, payments, fraud alerts, and service issues. You will be a problem solver, motivated to meet service and sales goals while delivering outstanding service.

Key Responsibilities:

  • Respond promptly to customer inquiries and solicit feedback to enhance service quality.
  • Maintain confidentiality and listen actively to customers.
  • Communicate clearly and effectively, addressing customer questions with confidence.
  • Document interactions while managing multiple tasks.
  • Demonstrate attention to detail and seek ways to improve service quality.
  • Meet productivity standards and complete tasks efficiently.
  • Consistently maintain punctuality and attendance.
  • Follow management instructions and take responsibility for actions.
  • Perform additional duties as assigned by management.

Minimum Qualifications:

  • Ability to pass a criminal background check.
  • Basic computer skills and data entry experience.
  • Previous experience in a call center or customer service role is preferred.
  • High School diploma or GED required.

Join us in making a difference in the lives of our customers while advancing your career in a supportive and rewarding environment.



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