ERP System Support Specialist

7 days ago

Johannesburg, Gauteng, South Africa Staff Solutions Recruitment Full time
Job Description:

Company Overview

We are Staff Solutions Recruitment, a leading provider of recruitment services. Our team is dedicated to finding the best talent for our clients.

Job Summary

We are seeking an experienced ERP System Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance for our ERP system, as well as participating in the development of new and enhanced products and solutions.

Key Responsibilities:

  • Assist with ongoing maintenance of existing software products and participate in the development of new and enhanced ERP system products and solutions.
  • Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge.
  • Communicate and problem-solving skills to deliver support services for business applications.
  • Provide proactive support to internal staff and external customers.
  • Analyse recurring incidents on the service desk and solve through interaction with key stakeholders.
  • Investigate and analyse system issues to determine the cause of issues and appropriate corrective action.
  • Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
  • Pre- and post-information systems implementation, and support with process owners.
  • Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution about new, and existing projects, types, and Sub Types.
  • Review and recommend continuous improvement of the systems and support processes.
  • Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.
  • Maintain data quality and integrity within the system.
  • Ensure all critical services/systems are monitored.
  • Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers.
  • Carry out system maintenance tasks and processes to agreed schedules.
  • Supplier management: Manage relationships with approved suppliers.
  • 1st/2nd level support.
  • Log calls.
  • Assign priority to calls low, medium, urgent, high, critical.
  • Update the system in real-time.
  • Problem analysis identify recurring problems and report in weekly meetings Alert Management.
  • Use and update the knowledge base of the system.

Requirements:

  • Diploma / Certificate in Information Technology: System support or similar.
  • Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years.
  • Experience in database systems, reporting, and query tools.
  • Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff.
  • Effective time management skills and ability to prioritize work assignments.
  • Analytical.
  • Ability to solve problems.
  • Able to build and maintain business relationships.
  • Desire to learn and grow within the organisation.
  • Strong team player.

Estimated Salary: £40,000 - £60,000 per annum.

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