Software Configuration Specialist

1 week ago

Cape Town, Western Cape, South Africa VHRS Full time
Job Title: Software Configuration Agent

We are seeking a detail-oriented Software Configuration Agent to handle the configuration and maintenance of software systems that support our clients' operations.

Key Responsibilities:
  • Verify that our systems meet client-specific requirements, such as custom setups, recent course renovations, cart types, booking provider integration, and potential signal challenges on-site.
  • Configure course servers and software, ensuring proper zoning and mapping to optimize the client's course based on flow of play and operational needs.
  • Identify the correct applications and features required by each client based on their subscriptions and purchases, and ensure they are properly configured for optimal use.
  • Perform housekeeping tasks such as deactivating domain subscriptions and removing expired course data from the central database when contracts are canceled or changed.
  • Maintain accurate logs in the CRM system, ensuring data integrity for performance analysis and reporting purposes.
  • Monitor and roll out firmware and software updates to ensure systems and devices perform optimally across all client setups.
  • Ensure all system configurations and software setups are completed within agreed timelines. Proactively manage time to meet deadlines and avoid delays.
  • Identify and escalate any issues or risks that may affect the configuration timeline, system performance, or client satisfaction. Collaborate with management and relevant teams to resolve challenges swiftly.
Requirements:
  • Experience with system configuration and software setup, particularly in a client-focused environment.
  • Ability to cross-check all client-specific requirements and ensure systems are configured accordingly.
  • Strong troubleshooting and critical thinking skills to resolve software configuration issues and optimize course setups.
  • Ability to handle multiple projects, prioritize tasks, and meet deadlines.
  • Strong verbal and written communication skills to effectively work with internal teams and clients.
  • Ability to manage changing project requirements and unexpected challenges.
  • Self-motivated with the ability to work independently and proactively identify and resolve issues.
Advantageous:
  • IT certifications such as CompTIA A+, Linux skills, VMWare, or endpoint device management.
  • Experience with cloud platforms, server setup, and maintenance (e.g., AWS, Google Cloud).
  • Graduate studies in IT, Information Systems, or related fields.

We are a forward-thinking technology company providing cutting-edge solutions to enhance operations across the golf and leisure industry. With a focus on improving efficiency, delivering superior customer service, and leveraging advanced technology, we create custom solutions that ensure optimal performance for our clients worldwide.

Tagmarshal is revolutionizing Golf Operations through data, with a strong presence in the USA, Europe, Canada, the UK, and South Africa. Our platform optimizes the pace of play, enhances operational efficiency, and improves the player experience for golf courses globally. We pride ourselves on fostering a culture of excellence, accountability, and continuous learning.

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