Software Support Specialist

2 months ago


Cape Town, Western Cape, South Africa Vista Full time
Job Description

As a key member of the Vista team, the Applications Specialist plays a vital role in providing exceptional support to our EMEA customer base. This role involves working closely with our business partners and customers to resolve software-related issues, providing training and consulting services, and acting as an escalation point for complex problems.

Key Responsibilities
  • Investigate and resolve Vista software-related issues within set SLA timelines
  • Act as an escalation point to the 2nd line support team
  • Provide software deployment, training, and consulting services for the Vista system on site and/or remotely within EMEA
  • Develop product expertise and become a subject matter expert in at least one Vista product
  • Act as the primary support contact for one Enterprise or multiple SME customers
Software Deployment, Training, and Consulting
  • Software deployment, training, and consulting services for the Vista system on site and/or remotely within EMEA
  • Analyze customer requirements and implement solutions within the Vista suite of software
  • Test configuration to satisfy customer requirements
  • Own project tasks and deliver through to completion
  • Provide prompt and accurate feedback to customers and team members of project tasks
Requirements
  • BSc degree in Information Technology, Computer Science, or equivalent
  • Intermediate knowledge of SQL Server
  • Intermediate knowledge of.NET
  • Intermediate knowledge of Networking
  • Intermediate knowledge of MS Office

Benefits



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