Software Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Vista Full time
Job Description

As a key member of the Vista team, the Applications Specialist plays a vital role in delivering exceptional software support, training, and consulting services to our EMEA customer base.

Key Responsibilities
  • Provide 3rd line software support to customers, addressing any software-related issues within set SLA timelines.
  • Act as an escalation point to the 2nd line support team, ensuring seamless issue resolution.
  • Deploy, train, and consult on the Vista system, both on-site and remotely, to meet customer needs.
  • Develop product expertise and become a subject matter expert in at least one Vista product.
  • Serve as the primary support contact for one Enterprise or multiple SME customers.
Software Deployment, Training, and Consulting
  • Deliver software deployment, training, and consulting services for the Vista system, ensuring customer satisfaction.
  • Analyze customer requirements and implement solutions within the Vista suite of software.
  • Test configurations to satisfy customer needs and ensure successful project delivery.
  • Provide prompt and accurate feedback to customers and team members on project tasks.
  • Offer end-user training on Vista software to cinema and technical staff as required.
Software Development
  • Contribute to development projects, primarily using Microsoft SQL and Crystal Reports to deliver custom extracts and reports for EMEA customers.
Additional Responsibilities
  • Prepare and deliver internal presentations on Vista products and services.
  • Carry out any other duties within the scope, spirit, and purpose of this position, as requested.
Requirements

Qualifications and experience:

  • BSc degree in Information Technology, Computer Science, or equivalent (preferred).
  • Intermediate knowledge of SQL Server.
  • Intermediate knowledge of.NET (preferred).
  • Intermediate knowledge of Networking.
  • Intermediate knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access).

Skills, Knowledge, Abilities, and Personal Attributes:

  • Commitment to excellent client service.
  • Ability to develop and maintain positive working relationships with staff and customers.
  • Excellent written and verbal communication skills in English.
  • Fast learner with a high level of problem-solving ability.
  • A willingness to act on own initiative as well as being an effective team member.
  • Ability to work on several tasks and/or projects simultaneously, meeting deadlines with minimal supervision.
  • Able to work effectively with people from a variety of backgrounds.
  • Friendly, positive personality and generally excellent.
  • Strong written and verbal communication skills in an additional European language would be an advantage and in some positions is required.

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