Branch Support Specialist
2 months ago
Role Summary
We are seeking a highly skilled and motivated Branch Support Technician to join our team at Spinnaker Software. As a key member of our support team, you will be responsible for providing second-line specialist support and assistance to our customers.
Key Responsibilities
- Provide technical support and assistance to customers via phone, email, or in-person
- Resolve technical issues and maintain customer network, software, and computer equipment
- Work collaboratively with our team to ensure excellent customer service
- Participate in on-call rotations and provide support during weekends and overtime
Requirements
To be successful in this role, you will need:
- At least 3 years of experience in a similar technical support role
- A+ and N+ certifications (or equivalent experience)
- Excellent problem-solving and communication skills
- A can-do attitude and willingness to learn
What We Offer
As a Branch Support Technician at Spinnaker Software, you will have the opportunity to work with a wide variety of hardware and software, and will be exposed to a dynamic and supportive work environment. We offer competitive compensation and benefits, as well as opportunities for growth and professional development.
Selection Process
A criminal check will be conducted as part of our recruitment process. We are an equal opportunities employer and welcome applications from diverse candidates.
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