Branch Support Specialist

2 months ago


Cape Town, Western Cape, South Africa Spinnaker Software Full time
Job Description

Role Summary

We are seeking a highly skilled and motivated Branch Support Technician to join our team at Spinnaker Software. As a key member of our support team, you will be responsible for providing second-line specialist support and assistance to our customers.

Key Responsibilities

  • Provide technical support and assistance to customers via phone, email, or in-person
  • Resolve technical issues and maintain customer network, software, and computer equipment
  • Work collaboratively with our team to ensure excellent customer service
  • Participate in on-call rotations and provide support during weekends and overtime

Requirements

To be successful in this role, you will need:

  • At least 3 years of experience in a similar technical support role
  • A+ and N+ certifications (or equivalent experience)
  • Excellent problem-solving and communication skills
  • A can-do attitude and willingness to learn

What We Offer

As a Branch Support Technician at Spinnaker Software, you will have the opportunity to work with a wide variety of hardware and software, and will be exposed to a dynamic and supportive work environment. We offer competitive compensation and benefits, as well as opportunities for growth and professional development.

Selection Process

A criminal check will be conducted as part of our recruitment process. We are an equal opportunities employer and welcome applications from diverse candidates.



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