Software Support Specialist

3 days ago


Cape Town, Western Cape, South Africa Vista Full time
Software Support Role

You will be part of our dynamic team at Vista, based in Woodstock, Cape Town, where you will be involved in software programming, installation, and configuration, business analysis, problem-solving, customer liaison, training, and international travel.

This role is fast-paced and exciting, with a small team and senior stakeholders at major cinema chains across Europe, the Middle East, and Africa.

Key Responsibilities
  • Software problem-solving
  • Using SQL statements to assist
  • Interpreting error logs
  • Recording support calls into our issue tracking system
  • Adjusting conversation for all levels of users
  • Carrying a mobile phone to answer urgent after-hours support calls on a roster basis
Additional Tasks
  • Testing software prior to live
  • Assisting in documenting practices
The Ideal Candidate

You will need

  • A University degree in an IT/Computer/Engineering related field (with excellent grades)
  • Relevant, demonstrable experience in the industry
  • Experience with databases and SQL queries
  • Knowledge of software development concepts
  • Some technical experience with advanced aspects of Windows – DHCP, DNS, IIS, AD, network configuration

If you are a fast learner with excellent problem-solving ability and a can-do attitude, you will excel in this position. You will need fantastic communication skills and the drive and motivation to deliver first-rate service to our customers. Your attention to detail and initiative, as well as your ability to work on several tasks simultaneously, while meeting deadlines, will be your key to success in this role.

You will have the right to live and work in South Africa and will hold a current passport, or be able to obtain a passport when necessary for overseas travel.

Hybrid working possible.

Benefits

#LI-VISTA



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