Customer Experience Strategist

1 month ago


Johannesburg, Gauteng, South Africa Energy At Work Full time
Customer Loyalty Manager

Are you passionate about creating exceptional customer experiences and driving loyalty? Energy At Work is excited to announce a newly created role for a dynamic and innovative Customer Loyalty Manager. If you have a vision for high-engagement models and a knack for loyalty programs, we want to hear from you.

Key Responsibilities:
  • Develop and implement high-engagement business processes that resonate with our clients.
  • Design and oversee loyalty and reward programs that define benefit realization and enhance the client journey.
  • Collaborate on the development of a client engagement app and manage regular feedback to ensure its effectiveness.
  • Assess and optimize the level of client engagement to meet our strategic goals.
  • Oversee daily operations and educate our business teams towards realizing the full potential of loyalty initiatives.
  • Drive return on investment through well-established brand presence and trusted client relationships.
What We're Looking For:
  • An innovative thinker with the ability to create and implement unique engagement models and loyalty programs.
  • A client-centric individual with a strong focus on defining and enhancing the client journey.
  • A tech enthusiast with experience in app management and client feedback mechanisms.
  • A strategic educator skilled in educating and guiding business teams toward loyalty program goals.
  • A results-oriented individual with a proven track record in achieving ROI and establishing trust with clients.

Join us in this exciting journey and play a pivotal role in building a loyal and engaged client base. Apply now and help us create meaningful connections with our clients.



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