Customer Experience Strategist

2 weeks ago


Johannesburg, Gauteng, South Africa Paton Personnel Full time

Role Summary

We are seeking a seasoned CX Expert and Consultant to join our team at Paton Personnel. As a key member of our organisation, you will be responsible for enhancing existing customer experience and processes, and enabling new strategic customer journeys and experiences.

Key responsibilities will include:

  • Developing and implementing customer experience strategies that drive business growth and customer loyalty
  • Collaborating with cross-functional teams to design and deliver customer-centric experiences
  • Analyzing customer feedback and data to identify areas for improvement
  • Designing and implementing change initiatives to enhance customer experience

Requirements

To be successful in this role, you will need:

  • 3-5 years of experience in customer experience management, preferably in financial services, retail, and/or telecommunications
  • Proven experience in management consulting
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

What We Offer

In return for your expertise and experience, we offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.



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