Customer Experience Strategist in Financial Services

1 day ago


Johannesburg, Gauteng, South Africa Paton Personnel Full time
About the Role

Paton Personnel is seeking an experienced Customer Experience Strategist to join their team. This is a key role that requires a deep understanding of customer experience management and its application in financial services.

The successful candidate will have a minimum of 3-5 years of experience in customer experience management, with a strong background in financial services, retail, and/or telecommunications. Management consulting experience is highly advantageous.

In this role, you will be responsible for enhancing existing customer experiences and enabling new strategic customer journeys. You will work closely with stakeholders to identify areas for improvement and develop strategies to drive positive change in customer perceptions, attitudes, and behaviour.

Key Responsibilities
  • Develop and implement customer experience strategies to enhance existing experiences and enable new strategic customer journeys.
  • Work closely with stakeholders to identify areas for improvement and develop strategies to drive positive change in customer perceptions, attitudes, and behaviour.
  • Analyse customer feedback and data to inform customer experience strategies and measure success.
  • Collaborate with cross-functional teams to ensure seamless execution of customer experience initiatives.
Requirements
  • Minimum of 3-5 years of experience in customer experience management.
  • Strong background in financial services, retail, and/or telecommunications.
  • Management consulting experience is highly advantageous.
  • Excellent analytical and problem-solving skills.
  • Ability to communicate effectively with stakeholders at all levels.
What We Offer

Paton Personnel offers a competitive salary package, including a base salary of $100,000 - $120,000 per annum, depending on experience, plus additional benefits.



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