Customer Experience Strategist
4 weeks ago
Empire Recruitment is seeking a seasoned Customer Insights Manager to lead our market research efforts and drive business growth through data-driven decision making.
This is an exciting opportunity for a strategic thinker who can develop and implement insights-driven solutions to improve customer experience and behavior.
- Design and execute research studies to gain a deep understanding of customer needs and preferences
- Develop and maintain strong relationships with internal stakeholders to ensure alignment with business objectives
- Present findings and recommendations to senior leadership to inform business strategy and drive impactful change
- Collaborate with cross-functional teams to develop and implement insights-driven solutions
- Stay up-to-date with industry trends and best practices in customer intelligence and market research
Requirements
- 3+ years of experience in market research, customer intelligence, or a related field
- Strong analytical and problem-solving skills, with the ability to communicate complex insights to non-technical stakeholders
- Experience with data analysis and statistical software, such as R or Python
- Excellent written and verbal communication skills, with the ability to present findings to senior leadership
Qualifications
- Bachelor's degree in a relevant field, such as business, marketing, or statistics
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