Customer Service Specialist
3 days ago
Job Summary:
We are seeking a skilled Customer Service Specialist to join our team at Emporium Human Capital. As a key member of our operations, you will be responsible for delivering exceptional customer support and training services.
About the Role:
The successful candidate will work closely with clients to effectively coordinate training projects, communicate progress updates, and provide system training to ensure seamless onboarding experiences.
Key Responsibilities:
- Create and manage customized training plans for customers
- Monitor and report on training progress to stakeholders
- Collaborate with clients to drive project success and identify areas for improvement
- Deliver expert system training and support to customers
- Assist with data preparation and uploading for new customers
Requirements:
- Training or educator experience, or equivalent
- Bachelor's degree in Accounting or 3+ years of bookkeeping experience
- Intermediate Excel proficiency and knowledge of Microsoft Office suite
- Proven customer service skills and ability to resolve queries efficiently
Benefits:
This is an excellent opportunity to join a dynamic team and contribute to the growth and success of our clients. If you have a passion for customer service, a strong work ethic, and excellent communication skills, we encourage you to apply.
Salary Range: R20 000 - R25 000 per month (negotiable based on experience)
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