Senior Business Process Improvement Analyst
3 days ago
Company Overview
Frank Consult is an innovative web application that helps independent financial advisers manage, split, track, and analyse revenue. We prioritise customer success, simplicity, and ease of use while fostering a culture of inclusivity, integrity, work-life balance, and growth.
The Opportunity
We are seeking a Senior Business Process Improvement Analyst to lead a team of analysts, ensuring the smooth and timely onboarding of new customers. This role provides the opportunity to build a career while contributing to an impactful team.
Key Responsibilities
- Manage client pipelines and implementation schedules.
- Conduct consultations with new clients to understand their business needs.
- Document and scope business requirements to align with the system.
- Develop and build ad-hoc reports/data insights to meet client needs.
- Analyse and standardise new business requirements and implement necessary changes.
- Resolve client disputes and manage post-implementation client success.
- Handle data collation, clean-up, and standardisation from various sources.
- Plan, manage, and assign tasks within onboarding projects.
- Onboard and train new team members, setting team goals and KPIs.
- Monitor team performance and ensure alignment with company strategies.
- Test new product features and collaborate on product refinement for enhanced client experience.
About You
You are a creative problem solver with strong organisational skills and a passion for improving processes. You thrive in data analysis, enjoy tackling complex challenges, and have a natural ability to lead and inspire others to succeed.
Requirements
- Bachelor's degree in Accounting, Economics, Statistics, Finance, or a related field (required).
- Minimum of 2 years' leadership experience (required).
- Experience in the South African financial services/financial planning industry (preferable).
- Experience in Fintech or SaaS (preferable).
- Proven ability to work with large datasets and identify patterns.
- Advanced Excel skills.
- Strong analytical thinking, problem-solving, and adaptability to various software tools.
- Excellent communication skills in English and Afrikaans.
- Detail-oriented, highly accurate, and organised.
Estimated Salary: R1,200,000 per annum.
Frank Consult offers a competitive salary and benefits package, including comprehensive training and development opportunities.
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