Onboarding Process Manager
2 days ago
**Job Overview:** As a key member of our team, the Onboarding Process Manager will lead the onboarding process for new clients, ensuring smooth and efficient transitions. This role offers the opportunity to build a career while contributing to impactful business decisions.
We offer a competitive salary package, estimated at R850,000 - R1,000,000 per annum, dependent on experience.
Key Responsibilities:
- Develop and implement onboarding processes that meet client needs, while aligning with company strategies.
- Collaborate with cross-functional teams to identify and address client pain points, driving continuous improvement.
- Manage client relationships, resolving issues and delivering exceptional service.
- Plan and execute onboarding projects, leveraging data analysis to inform decision-making.
- Lead training sessions for new team members, empowering them to excel in their roles.
Requirements:
- Bachelor's degree in Accounting, Economics, Statistics, Finance, or a related field.
- Minimum 2 years' leadership experience, preferably in Fintech or SaaS.
- Advanced Excel skills and experience with large datasets.
- Strong analytical thinking and problem-solving abilities, coupled with excellent communication skills.
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