Onboarding Process Manager

2 days ago


Paarl, Western Cape, South Africa Frank Consult Full time

**Job Overview:** As a key member of our team, the Onboarding Process Manager will lead the onboarding process for new clients, ensuring smooth and efficient transitions. This role offers the opportunity to build a career while contributing to impactful business decisions.

We offer a competitive salary package, estimated at R850,000 - R1,000,000 per annum, dependent on experience.

Key Responsibilities:

  • Develop and implement onboarding processes that meet client needs, while aligning with company strategies.
  • Collaborate with cross-functional teams to identify and address client pain points, driving continuous improvement.
  • Manage client relationships, resolving issues and delivering exceptional service.
  • Plan and execute onboarding projects, leveraging data analysis to inform decision-making.
  • Lead training sessions for new team members, empowering them to excel in their roles.

Requirements:

  • Bachelor's degree in Accounting, Economics, Statistics, Finance, or a related field.
  • Minimum 2 years' leadership experience, preferably in Fintech or SaaS.
  • Advanced Excel skills and experience with large datasets.
  • Strong analytical thinking and problem-solving abilities, coupled with excellent communication skills.


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