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Hotel Operations Director

2 weeks ago

Centurion, Gauteng, South Africa Restaurant Careers Full time

Job Description:

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The Front Office Manager plays a pivotal role in ensuring an exceptional experience for guests while maintaining the highest standards of service and operational efficiency.

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This essential position oversees daily front office operations, including reception, concierge, and guest services. The successful candidate will train, lead, and mentor the front office team to ensure exceptional service quality.

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Maintaining and enforcing brand standards in the reception area is crucial. Fostering relationships with guests, staff, and local community partners enhances the hotel's reputation.

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This role primarily operates during the day shift (8 am to 5 pm) from Monday to Friday. However, the successful candidate may be required to cover 4 evening or weekend shifts to support front-of-house operations.

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The ideal candidate must possess experience with Siteminder software, as well as familiarity with the global distribution system (GDS) and online travel agencies (OTA).