German & English Gaming Customer Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa PartnerHero Full time

About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at PartnerHero. As a key member of our support team, you will be responsible for providing exceptional support to our clients in the gaming industry.

Key Responsibilities

  • Monitor and engage with customers on various channels, including email, chat, and social media.
  • Investigate and resolve customer issues in a timely and professional manner.
  • Collaborate with internal teams to identify and implement process improvements.
  • Stay up-to-date with product and platform changes to provide accurate information to customers.

Requirements

  • High proficiency in written English and German.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong empathy and customer service skills.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Company Culture

At PartnerHero, we value diversity, inclusion, and equity. We are committed to creating a workplace where everyone feels valued and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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