German Language Customer Support Specialist

2 months ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
{"h1": "Customer Support Representative - German Language", "p": "At ABC Worldwide, we are seeking a highly skilled Customer Support Representative to join our team. As a German language specialist, you will be responsible for providing exceptional customer service to our international passengers.

Responsibilities:

* Provide assistance to passengers with pre- and post-flight travel-related queries in German and English languages
* Work on renowned airline reservations systems and handle outbound voice calls, written correspondence, and other multimedia channels daily
* Meet specific key performance indicators and client service levels
* Collaborate with international colleagues in a dynamic and multicultural work environment

Requirements:

* Native level fluency in German language (verbal and written skills essential)
* Permanent residence permit or South African ID holders only
* Flexibility to work shifts, including weekends
* Excellent customer service skills and experience in call centre or travel and tourism industry
* Excellent computer literacy and technical skills
* Knowledge and experience on MS Office products and able to work on Windows-based operating systems
* Own transport
* No criminal record

If you are a motivated and customer-focused individual with a passion for languages, we encourage you to apply for this exciting opportunity.

We look forward to hearing from you"}

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