German Customer Service Representative
2 days ago
Surgo PTY Ltd is seeking a highly skilled Customer Service Representative to join their team. As a German Language Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients in the German language.
Key Responsibilities:- Customer Support: Deliver outstanding service by handling customer inquiries, resolving issues, and providing support via various channels.
- Proactive Outreach: Engage with customers to enhance their experience, identify opportunities for support, and provide assistance with any issues they may encounter.
- Issue Prevention: Review customer orders and provide design and order support to prevent potential issues.
- Issue Resolution: Turn dissatisfied customers into satisfied ones by offering generous solutions and maintaining exceptionally obliging communication.
- Feedback Loop: Track and forward customer feedback to contribute to continuous improvement in products and services.
- Hard Skills: Fluent in German, basic proficiency in English for internal communication, and previous experience in customer support or a related field.
- Soft Skills: Strong customer orientation, friendly and supportive demeanor, excellent result orientation, ability to work collaboratively, and efficient working style.
Central European Time Zone, Monday to Friday: 08h00-19h00, Saturday: 10h00-14h00. Surgo PTY Ltd is an equal opportunities employer and encourages people with disabilities and from diverse backgrounds to apply.
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German Customer Service Representative
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German Customer Service Representative
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German Customer Service Representative
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Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeCustomer Service Representative - German LanguageSurgo PTY Ltd is seeking a highly skilled and customer-focused German Language Customer Service Representative to join their team. As a key member of the customer support team, you will be responsible for delivering exceptional service to customers, addressing their needs with professionalism, empathy, and...
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