German Network Support Specialist

7 days ago


Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time
Job Title: German Customer Service Associate

We are seeking a highly skilled German-speaking Customer Service Associate to join our team at Surgo PTY Ltd. As a key member of our customer support team, you will play a vital role in providing exceptional support to our customers.

Key Responsibilities:
  • Provide top-notch customer support for network-related issues and inquiries.
  • Utilize your IT and network expertise to effectively resolve customer concerns.
  • Manage and resolve network issues in a timely manner.
  • Collaborate with network engineering teams to address customer network needs.
  • Demonstrate strong customer orientation, multitasking skills, and time management abilities.
  • Communicate effectively with customers, providing clear and timely updates.
Qualifications:
  • 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
  • Strong background in IT and customer support, with a solid understanding of network knowledge.
  • CISCO certification is preferred.
  • Proficiency in network engineering for customer networks.
  • Excellent customer orientation, multitasking skills, and time management abilities.
  • Result-oriented with strong communication skills.
  • Fluent in German and English at a C1 level.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and dynamic work environment.


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