Outbound Sales Team Leader

2 weeks ago


Durban, KwaZulu-Natal, South Africa CallForce Full time
Job Description

As a key member of the CallForce team, the Outbound Sales Team Leader will be responsible for leading a high-performing team within the Outbound and telemarketing Call Centre. The successful candidate will guide and support team members to achieve business requirements, set and meet performance targets, and drive operational and technological efficiencies.

Key Responsibilities
  • Team Leadership: Lead a team of sales professionals to meet business objectives, providing guidance and support to ensure team members achieve their targets.
  • Performance Management: Set, measure, and meet performance targets for speed, efficiency, sales, and quality for the team, monitoring team members' performance on a day-to-day basis and implementing changes as needed.
  • Operational Efficiency: Drive operational and technological efficiencies within the team, ensuring the daily running of the team is managed effectively.
  • Quality Control: Ensure the individual team member's service standards are adhered to, handling difficult customer complaints or enquiries, and driving quality control to ensure corrective action is taken where required.
  • Analysis and Forecasting: Analyze performance statistics of teams, forecasting capacity against plan on a weekly/monthly basis, and ensuring adherence to operational policies and procedures.
  • Staff Management: Participate in the recruitment and selection of staff, monitor performance on a regular basis, and provide constructive feedback to motivate and develop team members.

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.



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