Luxury Hotel Operations Director
2 weeks ago
The Royal Portfolio seeks a seasoned Restaurant Manager to oversee the daily operations of its esteemed Front of House (FOH) department at Birkenhead House.
Main Responsibilities:
- Effective communication throughout the hotel, ensuring all departments are aware of guests' needs and requirements.
- Guest interaction and satisfaction, including hosting guests during their stay and recommending food and wine pairings.
- Ensure that all wines are stored, presented, and served to the required standards.
- Assist in setting up the hotel and restaurant on a daily basis and be present during service.
- Be the point of contact for guests and anticipate and cater for their needs.
- General running of all FOH service areas and assist all service staff.
- Ensure the hotel follows cleanliness, health, and safety protocols.
- Assist guests with check-in and departure.
- Maintain adherence to standard operating procedures (SOP's).
- Report incidents to the correct channels.
- Conduct site inspections when on duty.
Requirements, Qualifications & Expectations:
- Tertiary qualification in Hospitality Management is essential.
- A minimum of 3 years' experience in a luxury 5* establishment is required.
- 2 years' hotel or restaurant management experience is also mandatory.
- Familiarity with systems such as Micros (POS), Opera (PMS), and Microsoft Office is necessary.
- Strong communication skills, problem-solving abilities, and a positive attitude are crucial.
- Ability to deal with conflict and maintain high guest experience levels is expected.
Estimated Salary: R550,000 - R650,000 per annum, depending on experience and qualifications. South African citizenship is advantageous, and a valid work permit is essential for non-South African candidates.
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