Luxury Hotel Operations Director

2 weeks ago


Hermanus, Western Cape, South Africa The Royal Portfolio Full time

The Royal Portfolio seeks a seasoned Restaurant Manager to oversee the daily operations of its esteemed Front of House (FOH) department at Birkenhead House.

Main Responsibilities:

  • Effective communication throughout the hotel, ensuring all departments are aware of guests' needs and requirements.
  • Guest interaction and satisfaction, including hosting guests during their stay and recommending food and wine pairings.
  • Ensure that all wines are stored, presented, and served to the required standards.
  • Assist in setting up the hotel and restaurant on a daily basis and be present during service.
  • Be the point of contact for guests and anticipate and cater for their needs.
  • General running of all FOH service areas and assist all service staff.
  • Ensure the hotel follows cleanliness, health, and safety protocols.
  • Assist guests with check-in and departure.
  • Maintain adherence to standard operating procedures (SOP's).
  • Report incidents to the correct channels.
  • Conduct site inspections when on duty.

Requirements, Qualifications & Expectations:

  • Tertiary qualification in Hospitality Management is essential.
  • A minimum of 3 years' experience in a luxury 5* establishment is required.
  • 2 years' hotel or restaurant management experience is also mandatory.
  • Familiarity with systems such as Micros (POS), Opera (PMS), and Microsoft Office is necessary.
  • Strong communication skills, problem-solving abilities, and a positive attitude are crucial.
  • Ability to deal with conflict and maintain high guest experience levels is expected.

Estimated Salary: R550,000 - R650,000 per annum, depending on experience and qualifications. South African citizenship is advantageous, and a valid work permit is essential for non-South African candidates.



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