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Inbound Call Centre Agent

1 week ago

Durban, KwaZulu-Natal, South Africa Ignition Group Full time
Job Overview

Ignition Group is hiring a CUSTOMER CARE AGENT to work closely with our team to deliver exceptional customer experiences.


Key Responsibilities

The selected candidate will possess a matric qualification and a minimum of 1-year customer care experience within an inbound call centre or customer care environment.

  • Enhance the overall customer experience by resolving queries efficiently.
  • Communicate effectively with customers, providing clear and concise information.
  • Utilize MS Excel and Word to analyse data and prepare reports.
  • Liaise with service providers and 3rd parties to resolve escalated queries.