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Call Evaluation Expert

1 week ago

Durban, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time
Job Title: Quality Assurance Agent

Talksure Pty Ltd is seeking a highly motivated and detail-oriented Quality Assurance Agent to join our team. As a Quality Assurance Agent, you will play a critical role in ensuring that our customers receive the best possible experience.

Responsibilities:
  • Monitor and evaluate customer interactions to identify areas for improvement.
  • Develop and implement quality control processes to ensure consistency in customer interactions.
  • Provide feedback to team members to enhance their performance.
  • Collaborate with the QA team to develop and implement new processes and procedures.


Requirements:
  • A minimum of 1 year of experience in Quality Assurance within a contact centre.
  • Grade 12 qualification, which must be presented at the interview stage.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.


About Us

We are a reputable company that values our employees and provides opportunities for growth and development. We are committed to delivering exceptional customer service and exceeding our customers' expectations.