Core Supervisor

2 weeks ago


Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

About Four Seasons Culture

At Four Seasons Hotels and Resorts, we believe in creating memorable experiences for our guests. Our culture is built on mutual respect, collaboration, and a passion for delivering exceptional service. We are a collective of individuals who strive to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return.

About the Core Team

Our Core Team is dedicated to providing world-class service to our guests. We are seeking a highly motivated and service-minded individual to join our team as a Core Supervisor.

Key Responsibilities

  • Support company and hotel policies and procedures
  • Participate in scheduling and supervising a team
  • Lead by example and provide leadership within a management team with shared responsibilities
  • Ensure service standards are met and exceeded by anticipating guest needs, upselling, and providing excellent communication
  • Manage guest issues and complaints, and communicate effectively with all relevant areas
  • Take charge of Core agent duties when needed
  • Establish and maintain effective communication processes with all departments
  • Participate in and facilitate training for new hires and monthly department meetings
  • Liaise with VIP parties and coordinate with multiple departments to provide a seamless experience for our guests
  • Attend all required hotel meetings and stay informed about emergency procedures

Requirements

  • Fluency in reading, writing, and spoken English
  • Ability to work effectively in a fast-paced environment
  • Flexibility to work all shifts, weekends, and holidays

About Four Seasons Hotel, The Westcliff, Johannesburg

Four Seasons Hotel, The Westcliff, Johannesburg is a stylish urban resort elevated on a hillside with panoramic views across the Johannesburg Zoo and the prestigious neighborhoods of the Parks. We offer a unique and luxurious experience for our guests, and we are seeking a talented individual to join our team as a Core Supervisor.

Why Join Us?

At Four Seasons Hotels and Resorts, we offer a world-class employee experience and company culture. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.


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