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Customer Service Director

7 days ago

Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time
Company Overview
Recruitment Dynamix (Pty) Ltd is a dynamic and customer-focused company committed to delivering exceptional experiences. We are looking for a passionate leader who thrives in a fast-paced environment and has a talent for motivating teams to drive success.

The Role
As a Call Centre Team Leader, you will be at the forefront of shaping and inspiring a team of customer service professionals. Your leadership will drive exceptional service, increase sales, and contribute to business success. Your key responsibilities include leading and motivating your team to exceed sales and service targets, coaching and developing team members, analyzing and improving performance metrics, enhancing customer experience, problem-solving, and creating a winning culture.

Key Responsibilities:
  • Lead & Motivate: Drive your team to excel in sales and service.
  • Coach & Develop: Help team members unlock their full potential.
  • Analyze & Improve: Monitor performance metrics and identify growth opportunities.
  • Enhance Customer Experience: Implement strategies for better service and efficiency.
  • Problem-Solve: Collaborate with teams to resolve customer concerns effectively.
  • Create a Winning Culture: Foster a positive, inclusive, and high-energy team.

What You Bring:
You have 3+ years of experience in a call center leadership role, a proven track record in driving sales and customer satisfaction, exceptional communication, coaching, and leadership skills, a data-driven mindset with strong problem-solving abilities, and CRM software experience with a passion for continuous improvement.

Benefits:
Basic salary + uncapped commission, career growth and professional development opportunities, dynamic and supportive work environment, performance recognition and rewards. If you are ready to take your leadership career to new heights, apply today and join a company that values your expertise and ambition.