Service Delivery Director
4 days ago
We are seeking a visionary leader to spearhead our customer support initiative. As Service Delivery Director, you will be responsible for designing and implementing world-class support services that exceed customer expectations. This role demands a deep understanding of customer behavior, industry trends, and innovative technologies. The successful candidate will have a proven track record of delivering high-quality results, building high-performing teams, and fostering collaborative relationships across departments.
Key Responsibilities:
- Service Design: Develop and launch innovative support services that cater to diverse customer needs and preferences.
- Team Leadership: Build and manage high-performing teams, providing coaching, mentoring, and development opportunities to team members.
- Collaboration: Foster strong relationships with cross-functional teams, vendors, and partners to drive business growth and improve customer satisfaction.
- Customer Insights: Gather and analyze customer feedback, using insights to inform product development, marketing strategies, and service improvements.
- Performance Metrics: Track and report on key performance indicators (KPIs), monitoring progress toward business objectives and identifying areas for improvement.
- Strategic Planning: Contribute to the development and execution of long-term strategies that align with business goals and customer needs.
- Change Management: Plan and execute changes to existing processes and procedures to adapt to evolving customer needs and industry trends.
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Director: Service Delivery Excellence
1 week ago
Johannesburg, Gauteng, South Africa City of Johannesburg Full timeJob title : Director: Service Delivery Excellence & Rapid ResponseJob Location : Gauteng, JohannesburgDeadline : April 18, 2025Quick Recommended LinksJobs by Location Job by industries Minimum Requirements: Matric Certificate/Grade 12; B Degree in Public Administration, Business Administration, Management Sciences or equivalent qualification recognized...
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Service Delivery Director
4 days ago
Johannesburg, Gauteng, South Africa RTT Full timeJob DescriptionThe Service Delivery Director at RTT will oversee the development and implementation of shift schedules that balance workload distribution, employee availability, and operational requirements. This person must maintain clear and open lines of communication with team leaders, customer experience manager, and other stakeholders.The role also...
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Luxury Sales Director
4 days ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeAbout the RoleWe are seeking a Luxury Sales Director to lead our retail team at Service Solutions. The ideal candidate will have a proven track record in retail management, strong leadership skills, and the ability to implement strategies that drive sales and improve operational efficiency.Key Responsibilities:Atelier Management: Oversee the in-store...
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Service Delivery Director
4 days ago
Johannesburg, Gauteng, South Africa Wesbank Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Team Leader to lead our IT team and drive the delivery of excellent IT services.Key Responsibilities and DeliverablesLeadership: Provide leadership and direction to the IT team to achieve high levels of performance and productivity.Strategy Development: Collaborate with stakeholders to...
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Software Delivery Director
20 hours ago
Johannesburg, Gauteng, South Africa BETSoftware Full timeJob DescriptionBET Software is a dynamic company that values innovation and teamwork. We are seeking a seasoned Software Delivery Director to join our leadership team and drive the success of our software development projects.About YouWe are looking for a highly experienced professional with a proven track record in leading cross-functional teams and...
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Director of Client Services
1 day ago
Johannesburg, Gauteng, South Africa The Up&Up Group (affiliated to the global M&C Saatchi Group) Full timeRole SummaryWe are seeking a highly skilled Digital Account Director to join our team at The Up&Up Group (affiliated to the global M&C Saatchi Group). As a Digital Account Director, you will be responsible for driving the day-to-day client management with strategic influence on a fast-paced account. You will work on several digital campaigns from inception...
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Retail Operations Director
3 days ago
Johannesburg, Gauteng, South Africa Service Solutions Staffing Full timeJob Description:We are seeking a highly skilled Retail Operations Director to join our team at Service Solutions Staffing. The ideal candidate will have a proven track record in retail management, strong leadership skills, and the ability to implement strategies that drive sales and improve operational efficiency.Key Responsibilities:Sales Management:...
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Client Service Director
6 days ago
Johannesburg, Gauteng, South Africa ACCA Careers Full timeAbout ACCA CareersACCA Careers is a leading provider of administrative services, helping clients invest and operate safely around the world.We actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people.Discover the RoleAs a Client Service Manager,...
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Service Delivery Coordinator
5 days ago
Johannesburg, Gauteng, South Africa Reunert Limited Full timeJob DescriptionWe are looking for an experienced Service Delivery Coordinator to join our team at Reunert Limited. The successful candidate will be responsible for managing the service delivery to customers, ensuring that it meets and exceeds customer expectations.Main ResponsibilitiesTake accountability for overall service delivery and customer...
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Service Delivery Director
5 days ago
Johannesburg, Gauteng, South Africa AltGen Full timeKey ResponsibilitiesDevelop Strategies for Exceptional Client Service: Ensure high service quality and client satisfaction through effective strategies and execution.Lead and Coach the Client Service Team: Foster a positive team culture, encourage collaboration, and drive individual and team performance objectives.Cultivate Relationships with Key Clients:...
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Service Delivery Specialist
5 days ago
Johannesburg, Gauteng, South Africa NTT Full timeJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Service Delivery Specialist is...
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Service Delivery Specialist
1 day ago
Johannesburg, Gauteng, South Africa Logic 360 South Africa Full timeService Delivery RoleWe are looking for a Service Delivery Specialist to join our team at Logic 360 South Africa. In this role, you will be responsible for providing exceptional customer service and ensuring that all administrative tasks are completed efficiently.As a Service Delivery Specialist, you will be responsible for:Servicing existing customer...
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Service Delivery Coordinator
1 day ago
Johannesburg, Gauteng, South Africa Bace Healthcare - Member of the Hartmann group Full timeBace Healthcare - Member Of The Hartmann Group requires a Service Delivery Coordinator to manage the day-to-day operations of their customer service team.Job Description:Main DutiesCoordinate and manage the activities of the customer service team to ensure efficient delivery of services.Develop and implement process improvements to enhance customer...
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Service Delivery Specialist
1 day ago
Johannesburg, Gauteng, South Africa EQ Plus Full timeAbout the RoleThis is a challenging and rewarding role that requires strong leadership and management skills. As a Service Delivery Specialist at EQ Plus, you will lead a team of professionals in providing high-quality service delivery to our clients. You will be responsible for ensuring that our services meet the needs of our clients and exceed their...
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Service Delivery Expert
5 days ago
Johannesburg, Gauteng, South Africa NTT Full timeWe are seeking an accomplished Service Delivery Specialist to contribute to the continued success of our clients.About the Opportunity:This role offers a dynamic environment where you can apply your expertise, creativity, and passion to drive exceptional client experiences and business growth.Main Accountabilities:Earn and maintain trust with clients through...
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Service Delivery Manager
4 weeks ago
Johannesburg, Gauteng, South Africa ADvTECH Full timeJob title : Service Delivery ManagerJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries Overall Purpose of the Job: The ICT Service Delivery Manager (SDM) oversees a number of key functions within the ICT department that enable the delivery of a high quality service to end users, and to...
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IT Service Director
1 week ago
Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full timeWe are seeking an IT Service Director to join our team at Standard Bank of South Africa Limited. In this role, you will be responsible for proactively directing the service lifecycle management of large and complex customer-facing business IT services.About UsStandard Bank of South Africa Limited is a leading financial services provider in South Africa. We...
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IT Service Delivery Expert
1 day ago
Johannesburg, Gauteng, South Africa Sybrin Full timeAbout the Team:The IT Service Delivery Expert plays a crucial role in the Service Delivery team at Sybrin. As an experienced member of the team, you will lead key functions and assume responsibilities typically managed by the Support Tech Lead.Key Responsibilities:You will provide leadership and guidance to Juniors, actively supporting and promoting...
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IT Service Portfolio Director
5 days ago
Johannesburg, Gauteng, South Africa Life Healthcare Group (Pty) Ltd Full timeAbout the RoleThe Service Portfolio Director is accountable for the strategic and tactical direction relating to the plan, build and operations of business applications and integration services. This role combines leadership and managerial responsibilities that require in-depth hands-on technical expertise.
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Regional Field Services Director
5 days ago
Johannesburg, Gauteng, South Africa Omega Human Capital Full timeJob DescriptionOmega Human Capital is seeking a dynamic and results-driven professional to lead our Inland region as Regional Field Services Director. This exciting opportunity requires an experienced manager to make a significant impact on our service delivery.You will be responsible for the profitable and efficient management of the inland regional office,...