Service Delivery Director

4 days ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time
About the Role:
We are seeking a visionary leader to spearhead our customer support initiative. As Service Delivery Director, you will be responsible for designing and implementing world-class support services that exceed customer expectations. This role demands a deep understanding of customer behavior, industry trends, and innovative technologies. The successful candidate will have a proven track record of delivering high-quality results, building high-performing teams, and fostering collaborative relationships across departments.

Key Responsibilities:
  • Service Design: Develop and launch innovative support services that cater to diverse customer needs and preferences.
  • Team Leadership: Build and manage high-performing teams, providing coaching, mentoring, and development opportunities to team members.
  • Collaboration: Foster strong relationships with cross-functional teams, vendors, and partners to drive business growth and improve customer satisfaction.
  • Customer Insights: Gather and analyze customer feedback, using insights to inform product development, marketing strategies, and service improvements.
  • Performance Metrics: Track and report on key performance indicators (KPIs), monitoring progress toward business objectives and identifying areas for improvement.
  • Strategic Planning: Contribute to the development and execution of long-term strategies that align with business goals and customer needs.
  • Change Management: Plan and execute changes to existing processes and procedures to adapt to evolving customer needs and industry trends.


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