Digital Marketing Operations Director

22 hours ago


Cape Town, Western Cape, South Africa EMAPPLY Full time

This is an exciting opportunity for a highly motivated and experienced Digital Marketing Operations Director to join our client's team in Australia. The successful candidate will oversee the day-to-day operations of the customer service department, ensuring efficient and effective service delivery.

About the Role:
  • Lead and manage a team of customer service representatives, providing guidance, coaching, and ongoing support
  • Develop and implement customer service policies, procedures, and standards
  • Collaborate with cross-functional teams to ensure alignment and streamline customer journey
  • Identify and implement process improvements to increase efficiency and customer satisfaction
  • Manage and optimize customer service technologies and tools

The ideal candidate will have proven experience in customer service or customer service management, strong organizational and project management skills, excellent communication and interpersonal skills, and the ability to work independently and as part of a team.

We offer a competitive remuneration package, opportunities for professional growth within the organization, access to ongoing training and development opportunities, and a very supportive management team.

About Us:

Our client is a bespoke digital marketing agency that helps businesses grow by getting their website on the first few search engine results pages. They assist clients in ranking websites, social pages, videos, and other online properties.

The salary range for this position is $24,900 - $37,350 per month (AUD), based on location and experience. Please note that the working hours are based on Australian Eastern Standard Time (AEST).



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