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Client Service Quality Improvement Professional

1 week ago

Johannesburg, Gauteng, South Africa BestForexBonus Full time
Trading Services Quality Improvement Leader
  • About the Role:

Job Description: As a Quality Improvement Leader, you will be responsible for evaluating client interactions to identify areas for improvement. This involves assessing CSAT, internal quality metrics, and overall service quality.

Your Key Tasks: Develop a deep understanding of current procedures, policies, and processes to ensure evaluations align with business objectives. Collaborate with the Training and Development team to update training materials aligned with evaluation results.

What We Offer: In this role, you will have the opportunity to work closely with various teams, including Trading Services and Client Services. You will report evaluation results to management, highlighting insights, trends, and recommendations for process improvements.

Key Requirements: To succeed in this role, you must have excellent communication and interpersonal skills. You should be able to work effectively in a team environment and possess strong analytical and problem-solving skills.