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Quality Assurance and Improvement Specialist
2 weeks ago
Sutherland is committed to delivering exceptional quality services to its clients. As a Quality Associate Manager, you will be responsible for developing and implementing quality standards that meet industry benchmarks.
Job Description- Develop and maintain Sutherland's quality management system, ensuring compliance with industry standards.
- Lead quality assurance initiatives and continuous improvement projects, driving business outcomes through data-driven decision making.
- Develop and track key performance indicators (KPIs) for quality metrics, providing actionable insights to senior management.
- Conduct regular quality audits, identifying areas for improvement and implementing corrective actions as needed.
- Collaborate with department heads to identify quality improvement opportunities, promoting knowledge sharing and best practices across the organization.
- Bachelor's degree in Business Administration, Human Resources, or a related field.
- Minimum 5-7 years of experience in quality management roles, demonstrating a strong understanding of quality management systems and process improvement methodologies.
- Excellent project management skills, with the ability to manage multiple initiatives simultaneously and prioritize tasks effectively.
- Advanced analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Outstanding communication and presentation abilities, with the capacity to engage stakeholders at all levels of the organization.
- Strong leadership skills, with experience in team management and the ability to build relationships across all levels of the organization.
- Proficiency in quality management tools, with the ability to analyze and improve processes.
- Certifications in Quality Management (e.g., Six Sigma Black Belt) preferred, but not required.
