Mine Asset Health Specialist
3 days ago
Job Description
The role of the Mine Asset Health Specialist is to ensure the successful deployment and support of Wenco International Mining Systems' asset health technologies in the mining industry. The specialist will act as the primary point of contact for dealers and customers, providing technical solution expertise and coordination for the installation, configuration, and delivery of ConSite Mine+ (CSM+) solutions.
About Us
Wenco International Mining Systems is a leading provider of innovative technologies to the mining and material movement sectors, enabling sustainable and safe operations. We are committed to advancing the efficiency and safety of surface mining equipment through our fleet management systems.
Key Responsibilities
- Become an SME and Primary Point of Contact: Implement, support, and generate value for CSM+ technical solutions for dealers and their customers.
- Collaborate with Delivery Teams: Coordinate PoV implementations between dealers and delivery teams, working with dealer(s) and Wenco staff to support in-field installations and ecosystem partner solutions.
- Schedule Regular Check-ins: Maintain regular contact with dealers to address technical or solution usage questions, concerns, or roadblocks associated with CSM+ use or installation.
- Monitor Progress and Risks: Track the status of PoVs with individual dealers, providing timely updates on progress, risks, or issues.
- Understand Costs and Value: Determine costs and value from implementation, configuration, training, and support of solutions, working with the Manager – Customer Experience to determine overall profitability.
- Coordinate First-Level Support: Assist with being the first level of CSM+ support for dealers, coordinating with Wenco Support as required to establish and continuously improve business processes.
- Create System Documentation: Develop, maintain, and provide system documentation.
- Promote Product Sales: Facilitate promotion and sale of the product by creating business cases and assisting with presentations and meetings.
- Improve Project Planning: Continuously improve CSM+ project planning, reporting, documentation, and standards.
- Identify Product Gaps: Assist with product improvement and gap identification.
- Form Working Relationships: Formulate constructive and mutually beneficial working relationships with CSM+ users.
Key Deliverables
- Successful CSM+ PoV: Achieve successful CSM+ PoV as measured by active dealers and HCM/dealer feedback on achieving business value objectives.
- Process Improvement: Document, communicate, and continuously improve all processes related to development, delivery, support, and usage of the CSM+ PoV, including calculation of associated costs to execute.
- Go-to-Market Materials: Create Go-to-Market materials for dealers to help understand the product, use cases, and business value.
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