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Mining Solutions Deployment Expert

1 week ago

Pretoria, Gauteng, South Africa Wenco International Mining Systems Full time

About the Role

The Mining Solutions Deployment Expert plays a critical role in ensuring the successful deployment and adoption of Wenco International Mining Systems' asset health technologies in the mining industry. This expert acts as the primary point of contact for dealers and customers, providing technical solution expertise and coordination for the installation, configuration, and delivery of ConSite Mine+ (CSM+) solutions.

Key Responsibilities

  • Deploy and Support Solutions: Deploy and support CSM+ solutions for dealers and their customers, ensuring seamless integration and maximum benefit realization.
  • Collaborate with Cross-Functional Teams: Collaborate with delivery teams, dealers, and Wenco staff to coordinate PoV implementations and ensure successful deployments.
  • Schedule Regular Meetings: Schedule regular meetings with dealers to discuss technical or solution usage questions, concerns, or roadblocks associated with CSM+ use or installation.
  • Track Progress and Risks: Monitor the status of PoVs with individual dealers, providing timely updates on progress, risks, or issues.
  • Determine Costs and Value: Determine costs and value from implementation, configuration, training, and support of solutions, working with the Manager – Customer Experience to determine overall profitability.
  • Establish Business Processes: Establish and continuously improve business processes for CSM+ support and maintenance.
  • Document Solutions: Develop, maintain, and provide system documentation for CSM+ solutions.
  • Promote Product Adoption: Facilitate promotion and adoption of the product by creating business cases and assisting with presentations and meetings.
  • Improve Project Planning: Continuously improve CSM+ project planning, reporting, documentation, and standards.
  • Identify Product Gaps: Assist with product improvement and gap identification.
  • Form Working Relationships: Formulate constructive and mutually beneficial working relationships with CSM+ users.

Deliverables

  • Successful CSM+ PoV: Achieve successful CSM+ PoV as measured by active dealers and HCM/dealer feedback on achieving business value objectives.
  • Process Improvement: Document, communicate, and continuously improve all processes related to development, delivery, support, and usage of the CSM+ PoV, including calculation of associated costs to execute.
  • Go-to-Market Materials: Create Go-to-Market materials for dealers to help understand the product, use cases, and business value.