Senior Technical Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Wenco International Mining Systems. The ideal candidate will have 10+ years of experience in user and admin support for enterprise class software systems, with a strong background in Fleet Management Systems. The role will involve investigating complex technical issues, coordinating with cross-functional teams, and mentoring junior staff to ensure seamless support to our clients.
Key Responsibilities:
• Investigate and resolve complex technical issues
• Coordinate with development, quality assurance, and client services teams
• Mentor junior staff to improve technical skills
• Provide technical input to sales and marketing departments
• Conduct site surveys and implement new systems
Requirements:
• 10+ years of experience in technical support
• Advanced knowledge of Fleet Management Systems
• Strong technical, analytical, and problem-solving skills
• Excellent communication and presentation skills
• Ability to work in a team environment and independently
Why Join Wenco?
We offer a dynamic work environment, opportunities for career growth, and a comprehensive benefits package. If you are a highly motivated and experienced technical professional looking for a new challenge, please submit your application.
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