Technical Support Specialist
2 days ago
We are seeking an exceptional Technical Support Specialist to join our team at Nambiti Technologies.
Key Responsibilities:- Ensuring Accessibility: Guarantee that IT services are accessible to both internal and external customers of the company.
- Incident Response: Respond promptly to IT incidents and requests in a timely manner.
- Equipment Configuration: Configure new equipment according to business requirements.
- Proactive Approach: Adopt a proactive approach to prevent problems from arising, ensuring the smooth operation of IT systems.
- Compliance and Safety: Ensure compliance with OHS regulations when setting up or maintaining equipment.
We also require our Technical Support Specialist to provide
Desktop Support:- Software and Hardware Configuration: Configure software and hardware according to business needs.
- Troubleshooting and Maintenance: Conduct troubleshooting, maintenance, upgrades, and other activities required for efficient computer system performance.
- Hardware Repair: Undertake maintenance and repairs on damaged and repairable hardware.
Additionally, this role involves
Management of Multifunctional Devices and Scanners:- MFD and Scanner Access: Establish connection and access to MFD and Scanners for all users.
- Problem Identification and Escalation: Identify problems; log calls with the Service Desk and escalate matters to senior Lead: Business Support as necessary.
- Consumables Management: Manage replacement of consumables in the region.
This position also requires
Network and Telephone Support:- Device Replacement: Replace faulty devices as needed.
- Telephone Infrastructure Support: Provide 1st line support of telephone infrastructure.
In addition, the Technical Support Specialist will be responsible for
Asset Management:- Hardware and Software Audits: Undertake audits of hardware and software assets.
- Bi-Annual Verification: Conduct bi-annual asset verification.
Furthermore, this role involves
AV Support:- AV Requests: Attend to AV requests in a timely manner.
- AV Problem Resolution: Attend to 1st line AV problems and escalate matters to Lead: Business Support as necessary.
The Technical Support Specialist will also be responsible for providing
Reporting:- IT Operations Reports: Provide input to IT Operations reports as required.
To be considered for this role, you should have
Qualifications and Experience:- National Diploma: Hold a National Diploma in Information Technology related qualification.
- Relevant Experience: Have relevant 2 years' experience in system support.
We offer a competitive salary range of $50,000 - $70,000 per annum based on your level of experience and qualifications.
We value diversity and inclusion in our workplace, and we encourage applications from qualified candidates.
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