Senior IT Technical Support Specialist
2 weeks ago
Nambiti Technologies is seeking a highly skilled Senior IT Technical Support Engineer to join our team.
Key Responsibilities- Customer Service: Receive and resolve customer inquiries, provide technical support, and escalate issues when necessary.
- IT Support: Analyze user problems, prioritize tasks, and provide training on IT equipment.
- Hardware Maintenance and Repairs: Perform maintenance and repairs on damaged hardware, recommend replacement, and schedule regular maintenance.
- Network and Telephone Support: Provide daily operations support, monitor network and telephone infrastructure, and replace faulty devices.
- CSN Support: Respond to remote customer calls, provide telephone infrastructure support, and offer customer training.
- Asset Management: Conduct audits of hardware and software assets, maintain asset registers, and provide technical advice.
- Research and Development: Stay up-to-date with hardware and software developments, research new problems, and share information with technical staff.
- Reporting: Contribute to report preparation, provide progress updates, and inform management decisions.
- Stakeholder Management: Build relationships with stakeholders, deal with inquiries, and maintain vendor relationships.
Requirements:
- Bachelor's Degree or Advanced Diploma in Information Technology
- Relevant 4 years' experience in system support environment
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