Senior IT Technical Support Specialist

2 weeks ago


Pretoria, Gauteng, South Africa Nambiti Technologies Full time
Job Description

Nambiti Technologies is seeking a highly skilled Senior IT Technical Support Engineer to join our team.

Key Responsibilities
  • Customer Service: Receive and resolve customer inquiries, provide technical support, and escalate issues when necessary.
  • IT Support: Analyze user problems, prioritize tasks, and provide training on IT equipment.
  • Hardware Maintenance and Repairs: Perform maintenance and repairs on damaged hardware, recommend replacement, and schedule regular maintenance.
  • Network and Telephone Support: Provide daily operations support, monitor network and telephone infrastructure, and replace faulty devices.
  • CSN Support: Respond to remote customer calls, provide telephone infrastructure support, and offer customer training.
  • Asset Management: Conduct audits of hardware and software assets, maintain asset registers, and provide technical advice.
  • Research and Development: Stay up-to-date with hardware and software developments, research new problems, and share information with technical staff.
  • Reporting: Contribute to report preparation, provide progress updates, and inform management decisions.
  • Stakeholder Management: Build relationships with stakeholders, deal with inquiries, and maintain vendor relationships.

Requirements:

  • Bachelor's Degree or Advanced Diploma in Information Technology
  • Relevant 4 years' experience in system support environment


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