Technical Support Specialist
1 month ago
Salary: R15,000 - R18,000 per month (+/- R750 per week for standby)
About the RoleWe are seeking a highly skilled and experienced Technical Customer Support Specialist to join our team at Emporium. The ideal candidate will be responsible for providing technical assistance to clients, conducting training and onboarding sessions, and resolving issues using SQL.
The successful candidate will possess excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with both technical and non-technical users.
Key Responsibilities- Provide 2nd level support by resolving queries or guiding clients on steps to resolve 1st level queries.
- Escalate advanced queries to senior support specialists.
- Conduct training sessions for new users on Emporium's software and systems.
- Assist in the onboarding process for new clients, ensuring a smooth transition and setup.
- Tertiary qualification in Information Technology or equivalent work experience.
- Proven experience in a technical support role.
- Proficiency in SQL and experience with database management.
- Strong communication skills, both verbal and written.
This is a full-time position with after-hours standby required. May require travel for on-site training or support.
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