Technical Support Specialist

3 weeks ago


Pretoria, Gauteng, South Africa Jordan HR Full time
Job Summary: The Technical Support Specialist will be responsible for delivering operations support services. The ideal candidate will have strong analytical and problem-solving skills with a high attention to detail. Key responsibilities include providing production support for all plants, being the primary point of contact for IT incidents related to production issues, and guiding the incident management process.

Key Responsibilities:
  • Provide production support services
  • Pre-qualify and classify IT incidents
  • Fix incidents in IT systems in accordance with user manuals
  • Monitor IT system error messages and process accordingly
  • Provide guidance throughout the incident management process
  • Initiate the IT escalation process when required
  • Process email requests
  • Serve as an information channel for management and end-users
  • Work shifts as part of a 24/7 support team


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