Technical Support Specialist

4 weeks ago


Pretoria, Gauteng, South Africa People Dimension Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at People Dimension. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, ensuring their Voice and Data Networks are running smoothly and efficiently.

Key Responsibilities

  • Provide timely and effective technical support to clients via phone, email, and face-to-face interactions.
  • Configure and troubleshoot Voice and Data Networks, including routers, gateways, and PBX phones.
  • Setup and manage VPN connections, firewall configurations, and network routing.
  • Assist in voice-related Porta issues and setup wireless APs for clients.
  • Monitor the infrastructure and act on any failures.

Requirements

  • Experience with data networking, including implementation of VPN connections, firewall configuration, and network routing.
  • Good understanding of voice networking and VOIP environments.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Ability to work under stressful conditions and manage conflict effectively.
  • Proper technical knowledge of analogue, digital, and VoIP services, IP networking, and data service provision.

What We Offer

R 17 000 - R 22 000 per annum, depending on experience.



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