Current jobs related to Head of Support and Service Delivery - Cape Town, Western Cape - Parvana
-
Delivery Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa United Parcel Service Full timeAbout UPSWe are a leading logistics company dedicated to delivering packages and providing excellent customer service. Our team is comprised of hardworking individuals who work together to ensure timely and efficient delivery of goods.Job SummaryWe are seeking a Delivery Support Specialist to join our team. In this role, you will assist our drivers with...
-
IT Service Delivery Director
1 month ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Description: Head of IT Service DeliveryAt ABC Worldwide, we are seeking a seasoned IT professional to lead our IT Service Delivery team. The successful candidate will be responsible for ensuring that our IT services align with business objectives and meet customer needs.Key Responsibilities:Develop and implement IT service delivery strategies that...
-
Courier Delivery Specialist
1 week ago
Cape Town, Western Cape, South Africa Western Cape Department of Health and Wellness Full timeJob OverviewWe are seeking a reliable and detail-oriented Courier Delivery Specialist to join our team in the Western Cape. This role involves collection and distribution of mail documents and medical records, as well as delivery duties to various locations.Key ResponsibilitiesCollection and distribution of mail documents and medical records on the VBH...
-
Head of Service Delivery Specialist
1 month ago
Cape Town, Western Cape, South Africa Parvana Full timeAbout Our ClientOur client is a global company with a diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing. They prioritize integrity and have a commitment to unity.Key ResponsibilitiesManage the SaaS platform's hosting environment, ensuring high availability, performance, and security while...
-
IT Service Delivery Lead
1 month ago
Cape Town, Western Cape, South Africa Old Mutual Full timeJob DescriptionThis role is responsible for managing projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team.The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and...
-
Service Delivery Manager
1 month ago
Cape Town, Western Cape, South Africa Pragma Full timeRole Overview:As a Service Delivery Manager at Pragma, you will be responsible for overseeing the technical hosting environment and product support desk, ensuring seamless service delivery, high availability, and client satisfaction.Key Responsibilities:• Manage infrastructure stability, performance, and security.• Lead incident management and drive...
-
IT Service Delivery Manager
2 months ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Description: IT Service Delivery ManagerAt ABC Worldwide, we are seeking an experienced IT Service Delivery Manager to lead our IT service delivery team.Key Responsibilities:Develop and implement IT service delivery strategies that enhance customer satisfaction and operational efficiency.Oversee the planning, delivery, and support of IT services,...
-
IT Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Description:At WNS Global Services, we are seeking a skilled IT Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of high-quality IT services to our clients.Key Responsibilities:Manage IT projects and ensure timely delivery of servicesCollaborate with cross-functional teams to drive business...
-
Service Delivery Coordinator
3 weeks ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeJob Title: Service Delivery CoordinatorLocation: Cape Town, South AfricaEstimated Salary: R450,000 - R550,000 per annumAbout The Legends AgencyThe Legends Agency is a dynamic and professional organization seeking a dedicated and experienced Service Delivery Coordinator to join our team.Key Responsibilities:Client Support:Provide exceptional support to...
-
Service Delivery Manager
1 week ago
Cape Town, Western Cape, South Africa MRI Software Full timeWe are seeking a seasoned Service Delivery Manager to lead our Professional Services team in Cape Town, South Africa.About the RoleThis is an exceptional opportunity for a highly motivated individual to oversee the daily functions of their SA region Services team members in the Professional Services departments.The ideal candidate will report directly to the...
-
Service Delivery Expert
2 months ago
Cape Town, Western Cape, South Africa beBee Professionals Full timeService Delivery ExpertbeBee Professionals is seeking a skilled Service Delivery Expert to provide exceptional service to our clients. The ideal candidate will have a minimum of 2 years of customer service experience and excellent communication and interpersonal skills. Key responsibilities include responding to inquiries, resolving customer complaints, and...
-
IT Service Delivery Manager
3 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeJob DescriptionWe are seeking an experienced IT Service Delivery Manager to lead our client-facing team. As a key member of our organization, you will be responsible for ensuring seamless IT service management and driving business growth through effective IT intervention.About the RoleClient Portfolio Management: You will serve as the end-to-end owner of key...
-
Service Delivery Specialist
1 month ago
Cape Town, Western Cape, South Africa Planet10 Full timeJob Description:We are seeking a highly skilled Service Delivery Specialist to join our team at Planet10. As a key member of our support operations team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Perform system health checks to ensure optimal performance.Triage and escalate end-user support requests...
-
IT Service Delivery Specialist
1 month ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeWe are seeking an IT Service Delivery Specialist to join our team at Isilumko Staffing. The ideal candidate will have 8-12 years of experience in managing IT service delivery for large client relationships (800+Seats). Key responsibilities will include client portfolio management, IT service management and delivery, and business value creation. The...
-
IT Service Delivery Manager
1 month ago
Cape Town, Western Cape, South Africa Parvana Full timeAbout our organisation: Parvana is an international organisation dedicated to driving positive change in society. With a strong focus on ethics and upliftment programs, our tech environment is at the forefront of innovation. This is an ideal opportunity for a dedicated professional to make a real difference in the world. About the role: We are seeking an...
-
Service Delivery Coordinator
3 weeks ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeJob Title: Service Delivery CoordinatorWe are seeking a skilled and organized Service Delivery Coordinator to join our team at The Legends Agency.Location: Cape TownSalary: R250,000 - R300,000 per annumAbout the RoleThe ideal candidate will be responsible for coordinating service activities, assisting clients, and ensuring smooth day-to-day operations. If...
-
Customer Service Specialist
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeAbout EXL ServiceEXL Service is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch support to our clients and...
-
Service Delivery Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Santam Insurance Full timeSantam Insurance seeks a talented Service Delivery Specialist to join our team in the Western Cape. Job Title:Service Delivery SpecialistEstimated Salary: R250,000 - R350,000 per annum.About the Role:We are looking for an experienced professional to provide support to our Relationship Managers and deliver quality service to customers. The successful...
-
IT Service Delivery Director
3 weeks ago
Cape Town, Western Cape, South Africa Old Mutual Full timeJob OverviewThis is a challenging role that requires an experienced professional to manage projects and oversee the delivery of high-quality technology solutions. As an IT Service Delivery Manager, you will be responsible for leading a team of technical specialists and ensuring that products and services meet business needs.
-
Digital Service Delivery Strategist
4 weeks ago
Cape Town, Western Cape, South Africa Dimension Data Full timeAbout This RoleAs a Digital Service Delivery Strategist at Dimension Data, you will play a pivotal role in shaping the company's service delivery operations. Your primary responsibility will be to develop and implement operational strategies that drive optimal efficiency and cost-effectiveness. You will work closely with cross-functional teams to identify...
Head of Support and Service Delivery
1 month ago
About our company:
We are a diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing who love utilizing cutting-edge tech and digitized processes. We prioritize integrity and have a commitment to unity.
Responsibilities:
- Manage the SaaS platform's hosting environment, ensuring high availability, performance, and security while collaborating with DevOps and infrastructure teams for maintenance and scaling.
- Oversee the support desk team, ensuring prompt and customer-centric service, developing SLAs and KPIs for performance measurement, and maintaining a knowledge base for efficient issue resolution.
- Act as the escalation point for major incidents, leading root cause analysis and establishing incident response protocols to coordinate resolutions between support and technical teams.
- Implement monitoring and automation for proactive issue detection and support process efficiency, continuously optimizing workflows to enhance customer satisfaction.
- Conduct performance assessments and capacity planning for both hosting resources and support desk staffing to align with demand and business growth.
- Ensure compliance with security standards and maintain documentation, coordinating security audits and promptly addressing vulnerabilities.
- Foster a customer-centric culture by gathering feedback on service satisfaction, developing training programs for the support team, and encouraging continuous improvement.
- Serve as a liaison between product development and support teams, facilitating smooth rollouts of new features and providing feedback from customer interactions to inform product enhancements.
Requirements:
- A relevant tertiary qualification would be beneficial.
- ITIL, AWS Certified Solutions Architect, MS Certified: Azure Administrator, etc, are beneficial.
- Relevant certifications in DevOps or Agile methodologies are also beneficial.
- 5+ years of experience in service delivery and technical operations within SaaS or tech environments, including 3+ years in hosting management with cloud platforms (AWS, Azure, Google Cloud).
- 2+ years managing customer support or service desk teams, with a focus on incident and problem management, including root cause analysis.
- Proficient in cloud hosting environments and familiar with infrastructure-as-code tools (e.g., Terraform, Ansible) and monitoring tools (e.g., PRTG, Datadog).
- Strong understanding of network infrastructure, security, and compliance in SaaS contexts, coupled with knowledge of DevOps practices and CI/CD pipelines.
- Experience in customer success or client relationship management, emphasizing a customer-centric approach and ensuring high service standards.
- Strong leadership skills with experience in building and mentoring support teams, as well as excellent communication and interpersonal abilities.
- Proactive problem-solving skills focused on continuous improvement and effective decision-making.
- Project management skills to coordinate tasks across technical and support functions efficiently.
Why Parvana:
We are a global presence with 500+ employees, headquartered in Cape Town, and prioritize integrity and have a commitment to unity. We love utilizing cutting-edge tech and digitized processes.
