Customer Service Team Lead Position in Helderberg

2 weeks ago


Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time
Job Description:
Helderberg Personnel cc is seeking a highly skilled Customer Service Team Lead to join our team in the Helderberg area.

About the Role:
We are looking for a seasoned professional with experience in customer service and team leadership to lead our after-sales services function. The successful candidate will be responsible for establishing and leading a high-performance services team, building and maintaining team capability, administering department costs, and ensuring expenses are within Company Policy, SA Labour Law, or Employment Contracts.

Key Responsibilities:
  • Responsible for the after-sales services function
  • Establish and lead a high-performance services team measured by performance KPIs
  • Responsible for building and maintaining team capability (both admin staff and technician skills on admin work)
  • Administer, finalize, and approve department costs such as overtime, travel and accommodation, credit card expenses, tools purchases etc.
  • Maintain positive relationships with Asset Management Companies
  • Prepare and sign off customer quotes as needed
  • Monitor customer feedback regarding call-outs and immediately address poor service feedback

Requirements:
To be considered for this position, you should have:
  • A minimum of 5 years' experience in a customer-service environment
  • A minimum of 3 years' experience in a supervisory/management role
  • Computer and IT knowledge (MS Excel, MS Word, Outlook, Power Point)
  • Fully bilingual (English as first language). African language will be an advantage

Benefits:
The successful candidate can expect a competitive salary of R250,000 - R300,000 per annum, depending on experience, plus benefits.

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