Managed Services Engineer L2 – BaseOS Wintel

1 month ago

Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

About the Role

NTT DATA is seeking a highly skilled Managed Services Engineer L2 to join our team. As a key member of our IT infrastructure team, you will be responsible for managing and administering platforms and infrastructure on behalf of our clients.

Key Responsibilities

  • Proactively monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
  • Identify, investigate, and analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner.
  • Communicate with other teams and clients for extended support and execute changes with clear identification of risks and mitigation plans.
  • Work with automation teams for effort optimization and automating routine tasks, and contribute to the change management process by logging all change requests with complete details.
  • Plan and execute approved maintenance activities, and produce trend analysis reports for identifying tasks for automation.

Requirements

  • Bachelor's degree in Computer Science or a related field preferred, not required.
  • Minimum of 3+ years of experience in a similar enterprise environment.
  • Microsoft 365 Certified: Teams Administrator Associate and Microsoft 365 Certified: Messaging Administrator Associate.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

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