Data Center Engineer

2 weeks ago


Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

Job Description

Transform IT Infrastructure with NTT DATA

Overview

As a pivotal member of the NTT DATA team, the Data Center Systems Engineer (L2) plays a critical role in delivering exceptional IT infrastructure services. This developing engineering position is responsible for providing a managed service to clients, ensuring their systems and infrastructure remain operational.

Key Responsibilities

  • Proactively monitor work queues to ensure timely issue resolution.
  • Perform operational tasks to resolve incidents and requests within agreed SLA.
  • Update tickets with resolution tasks performed and identify root causes of issues.
  • Communicate with other teams and clients to extend support and escalate tickets as needed.
  • Execute changes with clear risk identification and mitigation plans.
  • Follow shift handover processes and highlight key tickets for focus.
  • Work with automation teams to optimize effort and automate routine tasks.
  • Identify problems and errors before they impact client services.
  • Provide support to L1 Security Engineers for initial triage and troubleshooting.
  • Lead client escalations for operational issues and contribute to change management.
  • Plan and execute approved maintenance activities and audit incident and request tickets.
  • Produce trend analysis reports to identify tasks for automation and optimize effort.

Qualifications

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)

Requirements

  • Moderate level years of relevant managed services experience handling cross-technology infrastructure
  • Moderate level knowledge in ticketing tools preferably Service Now / JIRA
  • Moderate level working knowledge of ITIL processes
  • Moderate level experience working with vendors and/or 3rd parties

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.



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