Data Center Engineer
1 week ago
Job Description
Transform IT Infrastructure with NTT DATA
Overview
As a pivotal member of the NTT DATA team, the Data Center Systems Engineer (L2) plays a critical role in delivering exceptional IT infrastructure services. This developing engineering position is responsible for providing a managed service to clients, ensuring their systems and infrastructure remain operational.Key Responsibilities
- Proactively monitor work queues to ensure timely issue resolution.
- Perform operational tasks to resolve incidents and requests within agreed SLA.
- Update tickets with resolution tasks performed and identify root causes of issues.
- Communicate with other teams and clients to extend support and escalate tickets as needed.
- Execute changes with clear risk identification and mitigation plans.
- Follow shift handover processes and highlight key tickets for focus.
- Work with automation teams to optimize effort and automate routine tasks.
- Identify problems and errors before they impact client services.
- Provide support to L1 Security Engineers for initial triage and troubleshooting.
- Lead client escalations for operational issues and contribute to change management.
- Plan and execute approved maintenance activities and audit incident and request tickets.
- Produce trend analysis reports to identify tasks for automation and optimize effort.
Qualifications
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
Requirements
- Moderate level years of relevant managed services experience handling cross-technology infrastructure
- Moderate level knowledge in ticketing tools preferably Service Now / JIRA
- Moderate level working knowledge of ITIL processes
- Moderate level experience working with vendors and/or 3rd parties
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
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