Data Center Engineer

1 week ago


Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

Job Description

Transform IT Infrastructure with NTT DATA

Overview

As a pivotal member of the NTT DATA team, the Data Center Systems Engineer (L2) plays a critical role in delivering exceptional IT infrastructure services. This developing engineering position is responsible for providing a managed service to clients, ensuring their systems and infrastructure remain operational.

Key Responsibilities

  • Proactively monitor work queues to ensure timely issue resolution.
  • Perform operational tasks to resolve incidents and requests within agreed SLA.
  • Update tickets with resolution tasks performed and identify root causes of issues.
  • Communicate with other teams and clients to extend support and escalate tickets as needed.
  • Execute changes with clear risk identification and mitigation plans.
  • Follow shift handover processes and highlight key tickets for focus.
  • Work with automation teams to optimize effort and automate routine tasks.
  • Identify problems and errors before they impact client services.
  • Provide support to L1 Security Engineers for initial triage and troubleshooting.
  • Lead client escalations for operational issues and contribute to change management.
  • Plan and execute approved maintenance activities and audit incident and request tickets.
  • Produce trend analysis reports to identify tasks for automation and optimize effort.

Qualifications

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)

Requirements

  • Moderate level years of relevant managed services experience handling cross-technology infrastructure
  • Moderate level knowledge in ticketing tools preferably Service Now / JIRA
  • Moderate level working knowledge of ITIL processes
  • Moderate level experience working with vendors and/or 3rd parties

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.



  • Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    About the Role:The Data Center Systems Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.As a Data Center Systems Engineer, you will be proactively monitoring the work queues, performing operational tasks to resolve incidents and...


  • Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    Job DescriptionAbout the RoleThe Data Center Systems Engineer is a key member of our IT team, responsible for ensuring the smooth operation of our data center infrastructure. You will work closely with our clients to identify and resolve technical issues, and provide expert advice on IT infrastructure design and implementation.Your Key...


  • Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    Role OverviewThe Data Center Systems Engineer (L2) is a key role within NTT DATA, responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational. This role involves proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients.Key...


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    Job Title: Data Center Systems EngineerAbout the RoleWe are seeking a highly skilled Data Center Systems Engineer to join our team. As a Data Center Systems Engineer, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.Key Responsibilities:Proactively monitor the work queues...


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    About the RoleThe Data Center Systems Engineer is a seasoned engineering role responsible for providing exceptional service to clients by proactively identifying and resolving technical incidents and problems.Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and...

  • MS Engineer L1

    1 month ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Title: MS Engineer L1At Dimension Data, we are seeking a highly skilled MS Engineer L1 to join our team. As a key member of our service center, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.Key Responsibilities:Monitor client infrastructure and solutions to...


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    About the RoleThe Data Center Systems Engineer (L3) is a seasoned engineering role responsible for providing exceptional service to clients by proactively identifying and resolving complex technical incidents and problems.Through proactive service incident and resolution activities, as well as product reviews, operational improvements, and quality assurance,...


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    Make a Difference with NTT DATAAt NTT DATA, we're pushing the boundaries of what's possible. Our team of experts is renowned for technical excellence and leading innovations, making a real difference to our clients and society. We're a workplace that values diversity and inclusion, where you can grow, belong, and thrive.Your Day at NTT DATAThe Data Center...

  • MS Engineer L1

    2 months ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job DescriptionThe MS Engineer L1 is a key role within our team, responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational. This involves proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution.Key...


  • Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    Job OverviewKey ResponsibilitiesImplement and maintain high-performance data center infrastructure to support business-critical applications.Operate and manage complex network and infrastructure systems to ensure optimal uptime and availability.Collaborate with cross-functional teams to design, implement, and optimize data center infrastructure...

  • MS Engineer L1

    2 months ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented MS Engineer L1 to join our team at Dimension Data. As a key member of our IT support team, you will be responsible for providing exceptional support to our clients, ensuring their IT infrastructure and systems remain operational and meet their business needs.Key ResponsibilitiesIncident...

  • MS Engineer L1

    3 weeks ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryThe MS Engineer (L1) is a critical role within our organization, responsible for providing exceptional technical support to clients. This position requires a strong understanding of IT infrastructure and systems, as well as excellent problem-solving skills.Key ResponsibilitiesMonitor client infrastructure and solutions to identify potential...

  • MS Engineer L1

    3 weeks ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Title: MS Engineer L1 Job Summary: We are seeking a highly skilled MS Engineer L1 to join our team at Dimension Data. The successful candidate will be responsible for providing a managed service to clients, ensuring their IT infrastructure and systems remain operational. Key Responsibilities: * Monitor client infrastructure and solutions * Identify...

  • MS Engineer L1

    2 months ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Title: MS Engineer L1At Dimension Data, we are seeking a highly skilled MS Engineer L1 to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Monitor and manage client infrastructure and solutions to ensure optimal performance.Identify and...

  • Support Engineer L2

    1 week ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job DescriptionWe are seeking a skilled Support Engineer L2 to join our team at Dimension Data. As a Support Engineer L2, you will be responsible for providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems,...


  • Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    Job Overview Make a Difference with NTT DATAJoin a company that is redefining the possibilities in technology. We are recognized for our technical prowess and pioneering innovations, making a significant impact on our clients and society. Our workplace champions diversity and inclusion, creating an environment where you can grow, belong, and excel.Your Role...


  • Port Elizabeth, Eastern Cape, South Africa Tower Group Full time

    Diesel Generator Engineer Job DescriptionTower Group is seeking a highly skilled Diesel Generator Engineer to join our team. As a key member of our operations team, you will be responsible for the installation, maintenance, and repair of diesel generator sets, ensuring optimal performance and efficiency.Key Responsibilities:Monitor and maintain diesel...


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Description:The MS Engineer L1 is responsible for delivering high-quality managed services to clients, ensuring their IT infrastructure and systems remain operational. This involves proactively identifying, investigating, and resolving technical incidents and problems, as well as restoring service to clients by effectively managing incidents to...


  • Port Elizabeth, Eastern Cape, South Africa Tower Group Full time

    About the RoleWe are seeking a highly skilled Diesel Generator Engineer to join our team at Tower Group. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our diesel generator systems.Key ResponsibilitiesMonitor and maintain diesel generator sets, oil circuit systems, and ATS equipment to ensure optimal...


  • Port Elizabeth, Eastern Cape, South Africa Tower Group Full time

    About the RoleWe are seeking a highly skilled Diesel Generator Engineer to join our team at Tower Group. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our diesel generator systems.Key ResponsibilitiesMonitor and maintain diesel generator sets, oil circuit systems, and ATS equipment to ensure optimal...