MS Telco Engineer
2 weeks ago
We are looking for a skilled MS Telco Engineer L2 to join our team at Dimension Data.
This role involves providing managed services to clients, ensuring their IT infrastructure remains operational. You will be responsible for proactive monitoring, identifying, investigating, and resolving technical incidents and problems.
Key responsibilities include:
- First pass fault analysis
- Identifying problems and errors prior to when they occur
- Logging incidents in a timely manner with the required level of detail
- Liaising with stakeholders to expedite diagnosis and identify a solution
- Investigating first line support calls and identifying the root cause of incidents
- Efficient resolution of incidents and requests, including coordinating product requests and liaising with other team members
- Reporting and escalating issues to third-party vendors if necessary
- Providing continuous feedback to clients and affected parties, and updating systems and portals as prescribed by procedure
- Coordinating with vendors to restore faults as quickly as possible
- Updating Account and Service Manager information
- Informing clients on the status of their faults
- Setting up conference calls between vendors and engineers
- Assisting Netops/Service managers with special investigations
- Router replacements
Requirements include:
- Telco experience (no experience is negotiable)
- CCNA certification
- Vendor management experience
- Cisco Certified Network Associate (CCNA) certifications in Routing and Switching, Wireless, Data Centre, and Voice
- Relevant ITIL certification
This is an exciting opportunity for a skilled MS Telco Engineer L2 to join our team at Dimension Data.
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