Support Engineer L2

3 weeks ago


Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time
Job Description

We are seeking a skilled Support Engineer L2 to join our team at Dimension Data. As a Support Engineer L2, you will be responsible for providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Main Responsibilities

  • Monitor client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Fulfil approved requests following agreed procedures
  • Provide telephonic or chat support to clients when required
  • Execute approved maintenance activities including patching and configuration changes
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Proactively identify opportunities for work optimisation

Qualifications

  • Diploma, degree or relevant qualification in IT/Computing
  • Demonstrated work experience
  • Advantageous certifications: ITIL, Microsoft Certified Solutions Associate - MCSA, Microsoft Certified Solutions Expert - MCSE, Azure Cloud Certification, AWS Cloud Certification, VMware & Hyper-V, SCCM & SCOM, IP, WINS, DHCP, DNC, MS-Office, 0365, MS-Windows, MS-Active Directory, MS-Windows Server, MS-Exchange Server, Backup Certification, Cisco Certified Network Associate - CCNA, Security Certification


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job OverviewAre you looking for a challenging role that allows you to progress your career in technical support?We are seeking a highly skilled MS Telco Engineer L2 to join our team.We empower our people to deliver client-centric solutions and want to see our people make the most of every opportunity.


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist L2 to join our team at Dimension Data. This role will be responsible for providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems,...


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Title: Managed Services Telco Engineer L2 About the Role: We are seeking a highly skilled Managed Services Telco Engineer L2 to join our team. As a key member of our team, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure remains operational. Key Responsibilities: * Provide proactive monitoring,...

  • MS Telco Engineer

    2 weeks ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Title: MS Telco Engineer L2We are looking for a skilled MS Telco Engineer L2 to join our team at Dimension Data.This role involves providing managed services to clients, ensuring their IT infrastructure remains operational. You will be responsible for proactive monitoring, identifying, investigating, and resolving technical incidents and problems.Key...

  • MS Engineer L2

    1 month ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job OpportunityWe are seeking a highly skilled MS Telco Engineer L2 to join our team at Dimension Data. As a key member of our technical support team, you will be responsible for providing exceptional service to our clients, ensuring their IT infrastructure remains operational and meeting their technical needs.Key ResponsibilitiesProactively monitor and...


  • Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    About the RoleNTT DATA is seeking a highly skilled Managed Services Engineer L2 to join our team. As a key member of our IT infrastructure team, you will be responsible for managing and administering platforms and infrastructure on behalf of our clients.Key ResponsibilitiesProactively monitor work queues and perform operational tasks to resolve incidents and...


  • Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    Virtualization Engineer L2 RoleAt NTT DATA, we are seeking a skilled Virtualization Engineer L2 to join our team. In this role, you will be responsible for ensuring the operational IT infrastructure and systems are running smoothly through proactive monitoring, incident resolution, and process knowledge application.Main Responsibilities:Provide second-line...


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    Job DescriptionThe role of the Virtualization Engineer (L2) at NTT is to provide a managed service to clients, ensuring their IT infrastructure and systems remain operational.Through proactive monitoring, identifying, investigating, and resolving technical incidents and problems, the Virtualization Engineer (L2) restores service to clients.The primary...


  • Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    About the Role:The Data Center Systems Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.As a Data Center Systems Engineer, you will be proactively monitoring the work queues, performing operational tasks to resolve incidents and...


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job OverviewWe are seeking a skilled MS Telco Engineer L2 to join our team at Dimension Data. As a key member of our team, you will be responsible for providing a managed service to clients to ensure the reliability and efficiency of their IT infrastructure.Key responsibilities include:Proactive monitoring and identification of technical incidents and...

  • Data Center Engineer

    3 weeks ago


    Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    Job DescriptionTransform IT Infrastructure with NTT DATAOverviewAs a pivotal member of the NTT DATA team, the Data Center Systems Engineer (L2) plays a critical role in delivering exceptional IT infrastructure services. This developing engineering position is responsible for providing a managed service to clients, ensuring their systems and infrastructure...


  • Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    Role OverviewThe Data Center Systems Engineer (L2) is a key role within NTT DATA, responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational. This role involves proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients.Key...


  • Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    About the RoleWe are seeking a highly skilled Network Security Engineer to join our team at NTT DATA. As a key member of our security team, you will be responsible for managing complex security tickets, conducting advanced security tasks, and providing resolution to a diverse range of complex problems.Key ResponsibilitiesMaintain the security landscape,...


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    About the RoleThe Data Center Systems Engineer (L3) is a seasoned engineering role responsible for providing exceptional service to clients by proactively identifying and resolving complex technical incidents and problems.Through proactive service incident and resolution activities, as well as product reviews, operational improvements, and quality assurance,...

  • MS Engineer

    1 month ago


    Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    About the RoleThis is an exciting opportunity to join NTT DATA as a Managed Services Cross Technology Engineer (L2). As a key member of our team, you will be responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational.Key ResponsibilitiesProactively monitor work queues and perform operational tasks...

  • IT Support Engineer

    3 days ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryWe are seeking an experienced IT Support Engineer (L1) to join our team at Dimension Data. The successful candidate will provide first-line support for standard and low-complexity incidents and service requests, ensuring zero missed service level agreement conditions.


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    Make a Difference with NTT DATAAt NTT DATA, we're pushing the boundaries of what's possible. Our team of experts is renowned for technical excellence and leading innovations, making a real difference to our clients and society. We're a workplace that values diversity and inclusion, where you can grow, belong, and thrive.Your Day at NTT DATAThe Data Center...


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    About the RoleThe Data Center Systems Engineer is a seasoned engineering role responsible for providing exceptional service to clients by proactively identifying and resolving technical incidents and problems.Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and...


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    Job Title: Server Support Engineer About the Role: As a Server Support Engineer at NTT DATA, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure and systems. You will be responsible for providing proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore service...


  • Port Elizabeth, Eastern Cape, South Africa beBee Professionals Full time

    Job Summary:We are looking for a skilled Technical Support Engineer to join our team at beBee Professionals. The successful candidate will be responsible for providing technical support and maintenance of computer systems, hardware, and software. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while...