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Technical Support Specialist

1 week ago

Cape Town, Western Cape, South Africa Progressive Edge Full time
Job Description

We are seeking a highly skilled IS Support Specialist to join our team at Progressive Edge. As an IS Support Specialist, you will play a pivotal role in executing essential operations, configurations, and maintenance on our production systems.

Your responsibilities will encompass tracking, managing, and reporting IT issues to ensure prompt resolutions and uninterrupted operations. If you're a collaborative team player with a fervent passion for technology, we want to hear from you.

This role offers the opportunity to work with cutting-edge technologies, including T-SQL, and contribute to the growth and success of our organization.

Duties and Responsibilities:

  • Ensure that automated and data distribution processes are executed in a timely manner and adhere to service level agreements for both internal and external business clients.
  • Document all automated and data distribution processes, service level agreements, and escalation procedures, including incidents, errors, and workarounds in the register.
  • Perform all relevant predefined support and maintenance requests.
  • Escalate all relevant incidents and errors to applicable second- and third-line support.
  • Conduct trend analysis on incidents and problems to identify problem areas.
  • Proactively implement appropriate measures, tools, and systems to monitor availability of service components and data.
  • Work closely with teams to ensure a continuous, stable, and efficient environment.
  • Efficient and accurate execution of core job aspects.