Enterprise Customer Engagement Manager
4 days ago
R ecruit iLaunch in Cape Town for an Enterprise Customer Engagement Manager role.
The successful candidate will lead the execution of large-scale customer engagement and loyalty programmes across multiple stakeholders and workstreams to ensure seamless alignment across cross-functional teams. This is a 12-month contract opportunity that requires a strategic thinker with experience in designing, executing, and scaling enterprise-level customer engagement and loyalty programmes in the retail and/or financial services sector.
Duties & Responsibilities- Stakeholder Management: Managing multiple stakeholders and ensuring effective communication across cross-functional teams.
- Customer Loyalty Strategy Design: Designing customer loyalty strategies to align with business objectives.
- Vendor & Partner Management: Responsible for managing vendors and partners.
- Regulatory Compliance: Ensuring programmes comply with regulatory requirements, data privacy laws, and risk management protocols.
- Budget Management: Managing large budgets to execute customer loyalty initiatives effectively.
- A Bachelor's degree qualification (Computer Science, Information System, Business, or a related field).
- PMP or Prince2 Certification (or equivalent).
- 10+ years of experience in programme management with extensive experience in designing, executing, and scaling enterprise-level customer engagement and loyalty programmes, preferably in the retail and/or financial services sector.
- Experience in Agile principles, Scrum framework, and agile project management tools.
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