Senior Enterprise Program Lead

1 month ago


Cape Town, Western Cape, South Africa iLaunch Full time
Programme Manager Opportunity at iLaunch

We are seeking an experienced Senior Enterprise Program Lead to join our team in Cape Town. This is a 12-month contract opportunity that will allow you to utilize your skills in leading and managing large-scale customer engagement and loyalty programs.

About the Role

The successful candidate will be responsible for overseeing multiple stakeholders and workstreams to ensure seamless alignment across cross-functional teams. They will also design customer loyalty strategies that align with business objectives, ensuring compliance with regulatory requirements, data privacy laws, and risk management protocols.

Key Responsibilities
  • Strategic Planning: Develop and implement customer loyalty initiatives that drive business growth.
  • Stakeholder Management: Foster strong relationships with internal and external stakeholders to ensure successful program execution.
  • Vendor and Partner Management: Oversee vendor and partner relationships to ensure timely delivery of services and products.
  • Compliance and Risk Management: Ensure all program activities comply with regulatory requirements, data privacy laws, and risk management protocols.
  • Budget Management: Manage large budgets to ensure cost-effective execution of customer loyalty initiatives.
Requirements
  • Education: Bachelor's degree qualification in Computer Science, Information Systems, Business, or a related field.
  • Certifications: PMP (Project Management Professional) or Prince2 Certification (or equivalent).
  • Experience: At least 10 years of experience in programme management, with a proven track record in designing, executing, and scaling enterprise-level customer engagement and loyalty programs.
  • Agile Principles: Experience working with Agile principles, Scrum framework, and agile project management tools.

$120,000 - $150,000 per annum, depending on experience.



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